• Report: #996960
Complaint Review:

Century Link

  • Submitted: Mon, January 14, 2013
  • Updated: Mon, January 14, 2013

  • Reported By: DAN A — north las vegas Nevada United States of America
Century Link
Internet United States of America

Century Link Services were never turned on and charged for termination Internet

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I decided to order Century Link Internet, I called and the operator said I didn't need anything and that my services would be tured on by the end of the day, they were not.  Called the next morning and the operator said that there was a mistake and the services were dated for the next day and that the internet would be turned on by the end of the day, still nothing.  I wake up the next day with a century link employee at my door saying that the internet was turned on, still nothing.  I called and canceled my services and they said it was fine.  I recieved a bill in the mail a few days later for a $200 service termination fee and a first month charge for services, nothing was ever even turned on and there was no discussion of a fee when I called to cancel.  Horrible customer service.  No way I am going to pay for your mistakes. 

This report was posted on Ripoff Report on 01/14/2013 09:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/century-link/internet/century-link-services-were-never-turned-on-and-charged-for-termination-internet-996960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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