• Report: #1013562
Complaint Review:

Century Link

  • Submitted: Wed, February 13, 2013
  • Updated: Wed, February 13, 2013

  • Reported By: LoriLG — Albuquerque New Mexico USA
Century Link
Internet United States of America

Century Link Did not receive bundling credit internet

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I was promised a $50 credit for bundling home phone, internet, verizon and direct tv on 11/24/12.  It took them until 01/03/13 to complete the package.  That was after I spent 8 hours of 9 phone calls trying to get it done.

Once the internet was hooked up, I lost all phone service and internet for 5 days.  My home business involves me working on the computer.  I lost 5 days of pay at $35 an hour.  They offered me a credit of $8.40.  Ridiculous.....and the credit never showed up on my bill. I could not even set my house alarm.

Now after two months of asking for my $50 credit for bundling all of the services, they offer me a credit of $28.48.  They said they were offering me more than I had coming to me because of the hard time I have had with all of this!!! Also, my home phone and internet is supposed to be $64.95 a month.  For some reason they prorated my service at $75.00 a month.  They will not answer me when I ask them why.

Stupid, stupid me!

This report was posted on Ripoff Report on 02/13/2013 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/century-link/internet/century-linktelephone-companiesinternet-internet-09e05htm-1013562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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