Century Link Stealing money from customers/ Fraud/ reporting bogus problems to charge for technician visit Lakewood Colorado

Century Link is a band of criminals who are out to steal money from people.  

I am new to the area and signed up for Century Link as I as told that was the preferred provider for the apartment I am in.  I called Century Link and set up services which consists of you either purchasing your own modem/router or renting one.  I chose the purchase option.  When I tried to set everything up I was unable to get any kind of service so I called the customer support line.  After waiting about 30 minutes I got someone whom I struggled to understand over the phone.  She immediately tried to steer the conversation toward me setting everything up improperly.  Well, I have worked in IT for the last 10 years and quickly shut that road down.  She then put me on hold several times while she "checked things".  I was told there was nothing they could do short of sending a technician out (which would take at least a week) and I would be charged $85.  My response was "Wait, you sold me a service, I paid you for said service and now you want me to pay you $85 to actually be able to use it??".  After speaking to several people, long story short, that was my only option.  

Essentially this is extortion, and Century Link is literally stealing from the people that sign up for service with them.  Knowing what I know due to my career I can tell you that what they told me needed to be done did not from a technical standpoint and they were merely shaking me down for money.  To prove this, I checked with the front office of my apartments who told me someone had been using Century Link in that unit several weeks before I took possession of it, which CL told me was not possible.  Also, when the DirecTV guy came to hook up that service (The two companies hire independent contractors that work on both services) I ran everything by him.  He was nice enough to do a quick check of the outside line and said everything was fine and he could tell the last person used the service based on configuration.  He was able to confirm that there were no service issues in my apartment which proves Century Link is knowingly ripping people off.  

I cancelled my service with Century Link, not that I actually ever got service from them in the first place.  Do not use this criminal enterprise who are intentionally stealing money from hard working people.