Report: #990179

Complaint Review: Century Link

  • Submitted: Wed, January 02, 2013
  • Updated: Wed, January 02, 2013
  • Reported By: EDF_Mare — LAS VEGAS Nevada United States of America
  • Century Link
    PO box 2961, Phoenix AZ 85062-2961
    Las Vegas, Nevada
    United States of America

Century Link Erroneous Billing Practices, Scam into Contract signing Las Vegas, Nevada

Show customers why they should trust your business over your competitors...

I had prism and internet services with Century Link. I disconnected the Prism and I kept the internet service, which went down In September of 2011.  After many repair tickets it was established that under my old account, and due to technical changes Century Link made to the routing, I would no longer be able to receive internet services. The option was to close out the account and open a new one. Which I did. I returned the equipment and went to the store and got new acct number and new equipment. That did not repair the problem. Internet was dropping every 25 minutes and would not get back up for hours. Almost a month went by without being able to get service, lots of troubleshooting and technicians attempting to resolve, we opted to switch internet providers. We again returned the equipment (i have all the receipts to prove) but yet I was billing for early termination on two accounts ($400) in total. Plus billed for all the equipment (although it was returned) they continue to bill for monthly service - and incurred charges. I called on a number of occasions, each of which the hold time was over 45minutes before I spoke to a "supervisor" the supervisors would not listen, they keep saying that the tickets show that the problem was resolved. I asked them to fax it over they wouldn't, I asked if they would call the technician that I spoke to (i only have his ID) they wouldn't. I asked them to call the store to verify that the equipment was returned, they wouldn't. Finally I asked them. I asked them to call the supervisor "nathan" that kept sending technicians to me, they wouldn't.  They were rude obnoxious and  told me that my credit would be messed up if I did not pay the full amount, and that there is nothing to discuss as the tickets were closed. The rip off is that - they billing me for equipment that I have proof of returning. They billing me for early termination on two accounts, but they made me open the second account to see if they could provide a service on a different account. 
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/02/2013 03:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.