• Report: #1132571
Complaint Review:

Century Link

  • Submitted: Fri, March 21, 2014
  • Updated: Fri, March 21, 2014

  • Reported By: Rick — Mesa Arizona
Century Link
PO Box 29040 Phoenix, Arizona USA

Century Link 3 Days and 5 calls. Not able to cancel phone service. Phoenix Arizona

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Today is the 3rd day in a row that I have made calls to cancel my service with Century Link home phone service.

I am currently on hold for this third call.   Listening to please hold music and statements that we will be right with you.   I have my cell phone on the charger while on hold and have exhausted my battery and mophie while on hold.  After a two hour call I got disconnected.   At that point I called the same number and selected update/change service and was connected to a representative in less than 3 min (Representative name was Penelope) who then insisted that she transfer me to account cancellation department again.   Representative refused to transfer me to a manager and just sent me back down the rabbit hole. 

I would never suggest that you use this provider for anything.   They have absolutely no understanding of customer service.   And are still billing me for a service that is substandard at best.  

Avoid Century Link at all cost!!!!


Confused and Disappointed.

This report was posted on Ripoff Report on 03/21/2014 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/century-link/phoenix-arizona-85038/century-link-3-days-and-5-calls-not-able-to-cancel-phone-service-phoenix-arizona-1132571. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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