Charles Colbert Burger King Bust Out Laughing At Customer Morgan City Louisiana

Charles Colbert is the District Manager for the area that contains the Burger King I originally had a complaint about (the location is the address for this report). I was shorted by $11 when change was given to me for a $20. The incident in question happened on Saturday, June 2, 2018. I had called the customer service number after a manager on June 3 and the main manager on June 4 had a don't give a crap attitude and were dismissive of my issues. Not once did either manager apologize. I don't even recall Charles Colbert apologizing either. On June 4, 2018 I received a call from Charles Colbert. He seemed rather dismissive as well. He seemed to be siding with the two other managers on the basis that I had used profanity towards both of them. I most certainly did use profanity towards them.

What Charles Colbert didn't seem to care about was how they both treated me like crap, which is what led me to using profanity. After all, a person will tolerate only so much. I tried to explain to him what happened. If you were ripped off by $11, a manager had a don't give a crap attitude and was acting as if they could care less about your situation, then tell you there's nothing they could do.. Wouldn't you be pissed? The main manager even made up the bogus claim that she couldn't access the surveillance footage as I would had to come back that night. Seriously?! You're going to tell me that as the main manager of a location you don't have access to surveillance footage a mere 12 hours or so after an incident occurs? That pissed me off even more because I knew that couldn't be true.

Charles Colbert didn't seem to give a crap about ANY of what had occurred. He tried to offer two coupons for Whopper combos. I didn't want coupons. I wanted the matter looked into and my money. I finally told him that if he wasn't going to look into the matter then I would be filing a small claims lawsuit against Burger king. He busted out laughing. That is when I went off. I asked him, "Are you laughing at me?!" He says he wasn't. However, while he was saying he wasn't laughing he was still laughing. That's when I told him "f**k you!" and hung up. I admit, I shouldn't have let my anger get the best of me but I'm fed up with Burger King. You have managers that don't give a crap. You then have a district manager that thinks it's funny when a customer threatens to sue Burger King. His laughter is probably due to what I believe is ignorance of the legal system. See, you don't need to be seeking large amounts of money for a small claims lawsuit. That's the purpose of small claims lawsuits.

In Louisiana, lawsuits of $5,000 or less can be filed in small claims court, which is handled by a local city judge (same judge for those that get arrested by the local city police). I have called the Burger King customer service line to let them know what happened with the district manager. I informed them that if he says he didn't bust out laughing then he should be reminded I have evidence against such a defense. I did record our conversation. Therefore, it's not just my word against his. Needless to say, I will never eat at another Burger King in my life. When you have two managers (including the main manager) with a don't give a crap attitude. Then, you have a district manager with the same attitude. To top it off the district manager thinks it's funny when a customer threatens to file a lawsuit. One can safely assume that Burger King just doesn't give a crap. I created this report so that others can be warned that the local Burger King, including the district manager just don't care.

Charles Colbert needs to find a job that doesn't deal with customer relations. You would think a manager at that level would have enough common sense to NOT bust out laughing at a customer. You would think a man in Charles Colbert's position would actually attempt to find out what happened and address the matter properly instead of defending his managers while completely ignoring their completely unprofessional attitude. I guess Charles Colbert thinks a customer shouldn't get pissed when they're treated like crap by two other managers. I will be typing up another RipOffReport with details of what happened between the other two managers and I.