Complaint Review: Charter Communication - St. Louis Missouri
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- Author Not Confirmed
- Charter Communication Charter Communications St. Louis, Missouri United States of America
- Phone:
- Web: www.charter.com
- Category: Internet Service Providers
Charter Communication Bundle Ripoff and horrible customer service St. Louis, Missouri
*UPDATE Employee: Employee Offer of Assistance
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I got the charter bundle for 79.99$ / months which includes cable TV and internet, first I had horrible experience with installation which took more than a week and then when I received the bill, the first month bill which was for only 1 day showed the rate for which I signed up for i.e 79.99, (49.99 + 29.99). when I login they immediately bill me for the next month and now they have changed the rates for the next month and charge me 23$ for one day service and new rate of the bundle which is now 104$. the advertised price is total ripoff and when I contacted the customer service they completely decline everything and lie. Charter has absolutely horrible customer service.
This report was posted on Ripoff Report on 12/15/2009 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communication/st-louis-missouri-63101/charter-communication-bundle-ripoff-and-horrible-customer-service-st-louis-missouri-539644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Employee Offer of Assistance
AUTHOR: Umatter2charter - (U.S.A.)
SUBMITTED: Monday, December 28, 2009
Hello Hasan,
My name is Josh Chapman and I am a Communications Specialist with Charter Communications. I sincerely apologize for the confusion with the billing and the change in pricing. I would definitely like to look over everything for you to see what has happened and work with you to resolve the billing problems for good. If you email your Name, Address, and Phone number to umatter2charter@chartercom.com with my name, Josh, in the subject line I will work to resolve the problems for you.
Thanks, Josh
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