• Report: #1132185
Complaint Review:

chase bank assumption department

  • Submitted: Thu, March 20, 2014
  • Updated: Thu, March 20, 2014

  • Reported By: jbn — dallas Texas
chase bank assumption department
2210 enterprise dr Florence SC 29501 florence, South Carolina USA

chase bank assumption department Jo Ann Ross Moore, Zach Brown,Renee Davis,et al JOANN ROSS LESS florence South Carolina

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in october of 2013 we began what should have been a simple assumption. Home was in Mother's name though she had never paid on it. Son who has impeccable credit asked to assume. It is now 6 months later. As others have stated - terrible service from this department and in particular Jo-Ann Ross Moore. Never responds to emails. delays everything. We have been told 5 TIMES that documents were sent to underwriting. Then she comes back with some off the wall request and says the info is "stale". Worst possible customer service. You can not reach anyone at the facility. All calls no matter to which extension go to voice mail. If they are so busy working why has this not been done in 6 months. Complete and utter disregard for others time and stress level. But we have bailed Chase out as a country and they think they are above any kind of scrutiny. 

This report was posted on Ripoff Report on 03/20/2014 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/chase-bank-assumption-department/florence-south-carolina-29501/chase-bank-assumption-department-jo-ann-ross-moore-zach-brownrenee-daviset-al-joann-ro-1132185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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