Chase - JP Morgan Chase Bank, N.A. JP Morgan Chase Unreasonable charges, unfair and unethical practices Los angeles, California

I am surprised Robert defended them personally. Now I will say I do not have a Chase credit card, but I do have a free checking account and debit card and they have recently made some changes that are more fair then even most credit unions I know of.

However, they are defendants in a lawsuit (along with a few others) for overdraft fee policy abuse and tactics that they subjected debit card users to.

Now they stand to lose quite a bit of profit due to these changes..since overdraft fees collected from DEBIT card users has basically been the new profit center for the banks. This may not be so in the future.

I don't know what else the banks will start charging for, but I know we can all expect zero forgiveness or tolerance for mistakes and overspending which is why I feel it is safer to simply not sign up for OD protection on the debit card at all. I also expect some fees will go up..as much as the law will allow.

You may want to find out if there is a way to get out of overdraft coverage on your credit card, but either way..don't chance it. Watch that account to the penny and be very careful with the due dates. I noticed with some accounts I have, that they will NO LONGER charge a late fee due to electronic holds/transfer time, or if payment is made on a weekend or Federal holiday and is late due to it. As long as you submit payment electronically by or before the due date, they can not charge a fee anymore.

On most of my accounts the due dates used to jump around like yours are, but recently (the past few months) I have noticed much more stable billing due dates, and much less hokie pokie with the terms and polices.

I always sign up for paperless statements and electronic payments so I get an email well in advance of the due date, and so the PO can't foul me up as that reason no longer flies.

I have a chase visa and the due date is +/- 2 days every month. I do have a personal problem though it's not Rip Off report worthy.. I have a $10,000 credit limit.. I have zero balance.. they upped my rate to 29.99%.. Which is a rip off.. I asked them if they would lower the rate, they said no.. I told them if they didn't I would cancel my credit card, and my checking, and my savings account.. They said they couldn't lower it.. Yesterday, I opened up a checking and savings account with a rival bank, who was also kind enough to give me a 0% intro apr until april 2011, and 13.99% after that.. So, at least I'm not getting ripped off.

if you are late one day withy your payment they will charge you $39. -

You mean like every other Credit Card out there?  Yes but if it's your first time every other credit card lets you slide.  I have a personal credit card and one with Home Depot and Macy's etc.  They have the decency to be customer friendly, Chase doesn't despite charging me over $5000 interest on my mortgage accounts!

 If you call them to say "It was your first time. You are sorry and you will never do it again!", they will say "too bad" we don't reverse charges -

A lot of time the waiving of a fee, such as the late payment fees, is determined by your account history. So if you have a history of being close to your limit, which is sounds like it may be a possibility, the chances of them making an exception is small. But again this is just about how every other credit card will do it. Please read above!

The worst thing is they keep changing the payment due date!!*** That way you can't be on a schedule. If you forget to check the due date, you are doomed and you will have to pay the $39. - Seriously, you don't have 30 Seconds to review the Due Date? By the way I have Chase(ex WaMu) and I can not recall my due date changing by more than a day possibly two. If that really messes up your "schedule", that is a good indication that you perhaps have some finanicial issues that are going to have to be addressed One time I would be willing to show you my statements.  My due date has been anywhere from the 2nd of the month back to the 25th of the previous month.  Are you sure you have a card with Chase?

I did not know that on that day my card was charged the finance charges. Finance charges put my account at a point where only $1.00 was left on my account. I went to Starbucks and bought coffee for $2.00 and then chased charged me $39. - Again Seriously? You don't know that you are charged finance charges. So you maxed out the card and are upset that in combination with a purchase you went over. Yes, when the finance charges put you within a $1 of your limit..you have MAXED it out. Most likely you did the purchase before they assessed the charges, or it was an offline approval because of the low amount. Unlike at the Point of Sale they can not decline the finance charges or if it the system was off-line and submited at a later point. So if the finance charges put you over..well you get hit with the fee. No the Starbucks charge happened on the same day as the Finance charge.  I actually have a clear record of this.  I know this was my fault of course but my point is shouldn't they have some kind of system to make sure the overlimit charge shoud not be over the ovelimit amount.  I was slapped a $39 fee for being one dollar over!!  If you don't think that's unfair, you and I have a serious difference in attitude.

While we can not give you a refund, we could send you some training material so you will know how to avoid charges" - Your right how dare they actually offer to send you items on how to AVOID these fees. I highly suggest that you take them up on this offer. They probably will go over things in a lot more detail, but here are 3 very simple things that would avoid these extra fees such as Over the Limit and Late Payment fees. 1. Review your statement EVERY month. This not only include to verify the charges but the due date. 2. Make sure your payment arrives by the Due Date. 3. NEVER even put yourself into a situation where you are near your limit. The best credit scores are for people who do not spend more than 30% of their limit. If you say well every charge I made was a necessity..really? Just when did Starbucks become a necessity. 4. If you can not pay it off every month. Pay as much as you can to avoid paying as much interest. Good Luck, but the only RipOff here is the one you are causing yourself. OK, may be I have some financial issues right now.  I used to pay my credit cards in full but this year I haven't been able to. But still I am paying all my bills.

Thank you Robert for responding to my post! I have dealt with banks for years and have had many credit cards.  I can tell you that Chase has been the worst in terms of customer service.  If you disagree with me, it's OK and I respect your opinion.

Good luck to you!

Karl as always is an idiot and Robert as always is right. 

My question, you said:

I received a business credit card

While maxing out the business card did you regulary use it for non buisiness things like Starbucks?  I assume so and you only have yourself to blaim. 

if you are late one day withy your payment they will charge you $39.

- You mean like every other Credit Card out there?

If you call them to say "It was your first time. You are sorry and you will never do it again!", they will say "too bad" we don't reverse charges

- A lot of time the waiving of a fee, such as the late payment fees, is determined by your account history.  So if you have a history of being close to your limit, which is sounds like it may be a possibility, the chances of them making an exception is small.  But again this is just about how every other credit card will do it.

- Seriously, you don't have 30 Seconds to review the Due Date?  By the way I have Chase(ex WaMu) and I can not recall my due date changing by more than a day possibly two.  If that really messes up your "schedule", that is a good indication that you perhaps have some finanicial issues that are going to have to be addressed

One time I did not know that on that day my card was charged the finance charges. Finance charges put my account at a point where only $1.00 was left on my account. I went to Starbucks and bought coffee for $2.00 and then chased charged me $39.

- Again Seriously?  You don't know that you are charged finance charges.  So you maxed out the card and are upset that in combination with a purchase you went over.  Yes, when the finance charges put you within a $1 of your limit..you have MAXED it out.  Most likely you did the purchase before they assessed the charges, or it was an offline approval because of the low amount.  Unlike at the Point of Sale they can not decline the finance charges or if it the system was off-line and submited at a later point.  So if the finance charges put you over..well you get hit with the fee.

While we can not give you a refund, we could send you some training material so you will know how to avoid charges"

- Your right how dare they actually offer to send you items on how to AVOID these fees.  I highly suggest that you take them up on this offer.  They probably will go over things in a lot more detail, but here are 3 very simple things that would avoid these extra fees such as Over the Limit and Late Payment fees.

1. Review your statement EVERY month.  This not only include to verify the charges but the due date.

2. Make sure your payment arrives by the Due Date.

3. NEVER even put yourself into a situation where you are near your limit.  The best credit scores are for people who do not spend more than 30% of their limit.  If you say well every charge I made was a necessity..really?  Just when did Starbucks become a necessity.

4. If you can not pay it off every month.  Pay as much as you can to avoid paying as much interest.

Good Luck, but the only RipOff here is the one you are causing yourself.

deceiving as many innocent customers as possible, in order to make profits.