Chase Visa - JP Morgan Chase - Chase Cardmember Services - Chase Executive Offices JP Morgan Chase, chase cardmember services. Chase so desperate for unjust $15 late fee they are willing to lose a customer. Baltimore, Maryland

This company "Chase"  is so desperate they are willing to collect an unjust late fee and lose a customer.  I understand late fees and am willing to pay the fee if in fact I am justly late.  However, I reported my change of address over a month ago. 

I waited and never got an invoice when my other bills arrived.  I pulled my charges for that month and made payment in full without the invoice.  I sent a letter along with my payment explaining that I did not receive an invoice.  Chase claims they received the payment 1 day late.

  For that they charged me $15 late fee and $1.00 finance charge because the payment was not made in that billing cycle.  I attempted to report this to chase and their supervisor "Mr Hanes"  repeted like a broken record that it is my responsibility to change my address.  This company obviously has no interest in the customer, but with these kind of practices I am surprised legal actions have not been taken against Chase already.

John M

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