CHEAPTICKETS.COM BOGUS REFUND POLICY ripoff evil dirt bags rip off scam con artists consumer rip-off fraud

On May 31, 2002, I booked a flight from Oakland to Philadelphia, which is scheduled to leave on June 19, 2002, and return July 7, 2002. I booked myself and my grandson, who is 11 years old. Although he is under 12, my grandson is charged as an adult, thus both our fares were equal.

The flight was booked through Cheap Tickets.com, on the internet, and they immediately took the funds from my Credit Card. Today, June 5, 20002, I called to change the reservation since my Grandson will not be going with me. I was treated rude, and given a run around. They took his name off of the ticket, but will not refund the money I paid out.

I do not understand this, as according to them they are going to sale the ticket to someone else. I asked them why they inferred that they do have refunds when that is not true. I would like to hear from one person who received a refund from Cheap Tickets.com. They have a vaguely worded refund policy that does not give out correct information.

Isn't this fraudulent? They have ripped me off for over $400, money I do not have to give away. I am writing to my consumer affairs agency about the tacitics these people are using. They have the worst Customer Service skills I have ever been subjected to. They are acting as if they have my money and I can do nothing about it.

I would like to know what I can do to get my money back. This is unfair, as I do not have money to give away to anyone.

Anita
San Leandro, California