• Report: #622270
Complaint Review:


  • Submitted: Sun, July 11, 2010
  • Updated: Sun, July 11, 2010

  • Reported By: Lauraine — Altadena California United States of America
1930 East Marlton Pike T-94, Cherry Hill, NJ 08003 Internet United States of America

CHEAP TRIPS/VACATION CLUB SRE-CheapTrips Inc.; Vacation Club by Cheap Trips; ACA/CheapTrips.com Failure to honor 30 day money back guarantee , Internet

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In March of this year I purchased a Vacation Club membership from Cheap Trips for $99.00. The offer included discounts on several vacation packages and included four "free" airline tickets.  The offer also included a 30 day money back guarantee if not satisfied. 

When I received the membership package in the mail, I discovered that the four "free" airline tickets required that I stay in one of a list of hotels. The list would be provided when I returned a voucher. The other offers included the requirement that additional money be sent in for processing fees, etc. A "Family Vacation" offer required a $55 processing fee and stated that "additional fees will apply during peak season, all Federal, State and Provincial Holidays and for locations in resort areas" !!   

On March 19th I contacted Cheap Trips by phone to cancel the membership. This was well within the 30 days of receipt. I was advised to return all of the materials and that my refund would be processed. On May 10th I contacted Cheap Trips again because I had not received my refund. I was told that the material was received on April 2nd and that I should see the refund on my next bank statement.  It is now July 11th and I have yet to receive my refund. I have contacted Cheap Trips by phone numerous times only to receive a complete runaround; the latest being that I contact the supervisor by appointment. Upon calling on the first designated date, after three calls I was told that the supervisor "didn't show up".  On the second appointment date, I called six times. Each time I was "transferred" to the supervisor who never answered the call. 

This company is a total ripoff and needs to be reported and brought down!!!    



This report was posted on Ripoff Report on 07/11/2010 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cheap-tripsvacation-club/internet/cheap-tripsvacation-club-sre-cheaptrips-inc-vacation-club-by-cheap-trips-acacheaptrip-622270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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