• Report: #1097585
Complaint Review:


  • Submitted: Thu, November 07, 2013
  • Updated: Thu, November 07, 2013

  • Reported By: Shawn — Drumheller Alberta
1559 South Main Street Akron, Ohio USA

CheapDJGear.us Pro Sound Depot, Pro Audio . I ordered to what I thought was reasonable price for DJ Equipment, On October 31, 2013 I made an online purchase to this CheapDJGear.us and it is now November 7, 2013 and still processing. I then phoned the company was told they were getting it ready for packaging and I will get and email verifying the shipment. Akron Ohio

*Author of original report: cheapdjgear.us

*Consumer Comment: Customer Experience

*REBUTTAL Owner of company: We would like to make this right

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I made a purchase to this company using my credit card on October 31, 2013. I have logged into my account on the website at http://cheapDJGear.us and it tells me that my order I placed is in process. I phoned the company after searching online for a phone number. I got a guy on the line and he asked me for my order number and he said that my order is still in the warehouse being packaged and getting ready for shipping. I told him that I read reviews about a company that was ripping people off.

He told me that their comapny took over pro audio that went bank rupt. now I spent and made a purchase for 1743.57 for lights and equipment and still no email verifying that they have shipped it. I have called my bank, they told me to call back and speak to my a credit card rep. Therefore I did do some major searching and found out cheapdjgear.us has 47 domains and all from tucows. How i found this out is i went to this site. http://reversewhois.domaintools.com/?refine#q=%5B%5B%5B%22email%22%2C%220%22%2C%22support%40importersdirect.net%22%5D%5D%5D

Now I am trying to get my money back and trying to get help. i even found complaints about these sites using google and seen complaints in the Better Business Bureau. I am not happy, i put the rest of my earnings into what I thought was going to be a good start of being a DJ and getting ready for a karaoke night every saturday and was really counting on this equipment. Now I have to have my boss buy me a new sound system and I have to work for free till I pay it all back, if I can't get my money back.

This report was posted on Ripoff Report on 11/07/2013 01:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cheapdjgearus/akron-ohio-44301/cheapdjgearus-pro-sound-depot-pro-audio-i-ordered-to-what-i-thought-was-reasonable-p-1097585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report


AUTHOR: Shawn - ()

Did research and as well found out cheapdjgear.us took over another company that went bankrupt and as well the stuff i did order was straightened out and I did get everything i purchased. this complaint can be deleted and as well i am going to other reviews on the web to explain the current circumstances of cheapdjgear.us. Everything is working out fine. no defective equipment. 

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#2 Consumer Comment

Customer Experience

AUTHOR: Damon - ()

The following recent experience is a true story.  I am NOT an employee of this company and I live in Florida NOT Ohio.


The Tuesday prior to this post I went on their website and placed an order for slightly over 200.00 worht of DJ equipment.

I somehow stubled accross this consumer website which I have referred to for the past 10 years and I discovered 2 different complaints.

It was after hours so I sent an email to their customer service email address canceling the order.  The next day (Wenesday) I called to cancel and a man on the other end told me that I could not cancel because it was already shipped.  I called UPS to verify and UPS told me that they were not yet in possession of this order.  That night, I called Wells Fargo and filed an immediate disupte against them.

I freaked out and sent another email to their customer service department threatenting to file a consumer complaint on this site, the BBB and the Ohio Attorney General as well as told them I contacted my credit card issuer and filed a dispute due to the negative consumer complaints I read online.

The next day, (Thursday), I got a call from a very nice lady, Tammy, and she told me that not to worry, she issued me an immediate refund but asked if she could speak to me further about my concerns and I was happy to provide her with feedback.

I explained to her that I went on ROR.com and found 2 complaints and that the other guy I spoke with told me my order had been shipped when it wasn't and that was part of the complaint I read.

She explained to me the entire situation about the other complaint and that they were under new ownership and they do sell brand new items and she hoped that I would give them another chance.  She also informed me that reason why my package did not ship was that it got missed on the next UPS pickup and the gentlemen in the warehouse was not aware of this fact and she told me she cancelled my order but it was very possible the order was still going to arrive.

While I was on the phone with her, I felt she was being genuine with me so I told her I would give them 1 chance and would place an order for a smaller value item and gave her another credit card to process.

Late Thursday night, I got an automated message from UPS (I am a MY UPS CHOICE SUBSCRIBER) and it verified my package was shipped.

The next day, Friday, I logged into my Wells Fargo account and my refund was sure enough there.

It is now Monday and I got a big pacakge delivered to me at work.  I was stunned to see such a big box when I was expecting a little box.  I went on lunch and quickly opene the box to find my original 3 peices of audio equipment that I cancelled and I called Tammy right away.  At first I thought she placed the wrong order for me but it was the fully packed original order.

She also told me that another package, the order that I placed the second time, for the smaller charge to my credit card was also on the way.

I told Tammy not to worry, I am not going to keep items that I did not pay for so she told me she was going to email me a printable UPS label to send back the items that I did not order.  1 of the items in the box was an item that I was gong to order anyway so I told her that I would also keep the microphone and that I will give her my credit card information the next day because I am not theif and I will not keep something I did not pay for.

When I got home there was a UPS door tag stuck to my door for the second item so I called UPS and told them that I am respectfully refusing this item since it was already in a package that I ordered prior and UPS confirmed that they would return the second item to the vendor.

When I got home I was able to inspect all the items I wanted to keep and I have to say they DO SELL BRAND NEW ITEMS and secondly they are very fast with shipping and finally they do take customer care very serious and because of the way the treated me I am going to order more items from them.

I am extremely satisfied with the way they treated me and the merchandise arrived in mint condition and FACTORY SEALED!

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#3 REBUTTAL Owner of company

We would like to make this right

AUTHOR: Importers Direct LLC - ()

 Good Morning,

We just noticed your report on this webiste, we have no records of your order in the amount and date you are refering to. We would like to make this right as we are a newer company that purchased a companies URL's that went out of business and had bad reviews. We are trying to have all our customers completely satisfied as we strive for 100 percent customer satisfaction. So with that being said please call us during normal business hours Mon thru Fri 10am to 5pm EST and ask to speak with Jessi in regards to your issues you are having and we will do our best to make this right.

Thank you

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