Chime Bank The Bancorp ATM Did Not Dispense San Francisco California

On 12/3 at 12:12pm PST, I was at a Chase Bank location hoping to receive $400 in cash off of my Chime Bank card after being paid.

Not only did the ATM not dispense ANY funds, it did not provide me with a receipt, nor would it give back my card (I literally had to jerk it out of the machine).

I mentioned it to Chase and they literally shrugged their shoulders and told me to call my bank.

I called Chime and they mentioned I would have to file a dispute. Chase would not assist in any way. I was sent a dispute form and emailed it right away. I then asked customer support for my claim ID number as that is what I needed to check the status. Their app is a BOT. It repeats the same messages over and over. I finally called and got my claim #. I asked if they received the paperwork needed (as they stated they would give me a temporary credit within 10 business days if I sent off the paperwork) and they said yes. I then received a message from the bot that said they had NOT received my paperwork. I called back and then they said they had. I later received a message from the bot saying they had received the paperwork, and it would take the "20th day" (whatever that means) to credit me. Then another said on the 10th business day, I'd receive a credit. 

I am left with no funds as I wait for what feels like a shot in the dark. I have gone to their Facebook page and elsewhere, and their reputation is awful (stealing money, essentially, from those who may have credit issues and don't bank with a physical bank). They are fraudulent and customer support cannot answer a straight question without sounding like they are uncertain (and if you speak to someone else, you get a different answer). They say they will update you via email, but I have yet to receive any emails.

I also called their sister company Bancorp to try to discuss with a manager, and, of course, the manager is too busy right now. They are all about putting you off and placating you while you are in a panic wondering if you will ever receive your money back. They prey on those who live paycheck to paycheck and it is a disgrace.

I have already reported them to the BBB and will be reporting them to the Attorney General's office. Again, these issues are ongoing and these exact complaints and scenarios are never-ending.

I believe they intentionally make it difficult for consumers to receive their money and then you have to fight to get it back. This is theft and I will not stay silent.