• Report: #976888
Complaint Review:

Christmas Tree Market

  • Submitted: Sun, December 02, 2012
  • Updated: Sun, December 02, 2012

  • Reported By: Robert — Punta Gorda Florida United States of America
Christmas Tree Market
14525 Milikan Way PMB 1810 Internet United States of America

Christmas Tree Market Balsam Hil product misrepersentation Internet

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I ordered an artificial Christmas tree with LED lights for $240. I was told the tree could not be delivered because it was out of stock, but I could cancel or get a substitute. I was told that the substitute tree would be $30 more, but that it had more lights and branches.

I asked if I would get a new email with the description and was told it might take a little while, but YES I WOULD. When after a few days I DID NOT RECEIVE an e-mail with description I called Christmas Tree Market.  They gave me a verbal description and I fould out it DID NOT have LED LIGHTING! I indicated that that was not acceptable and I wanted to
cancel. After further investigation I was told the tree had already shipped and the only thing I could do was return the tree at my own expense plus pay a 10% restocking fee.

I have tried to explain that I was mislead in two additional calls to several levels of supervisors and a supposed escalation to headquarters, but they refused to waive the shipping and return fees or to exchange for a LED lighted tree.

This report was posted on Ripoff Report on 12/02/2012 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/christmas-tree-market/internet/christmas-tree-market-balsam-hil-product-misrepersentation-internet-976888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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