Report: #771701

Complaint Review: Cisco

  • Submitted: Wed, August 31, 2011
  • Updated: Fri, December 28, 2012
  • Reported By: Arizona — Queen Creek Arizona United States of America
  • Cisco
    121 Theory Drive
    Irvine, California
    United States of America

Cisco Linksys wireless I've purchased 4 Linksys routers in a 5.5 yr period-they break conveniently soon after exp'd warranty & the try to nab you for $29.99 smells like a scam to me? Irvine, California

*Consumer Comment: I'm an idiot too

*Consumer Comment: I Agree with the Complainant!

*Author of original report: Yes call me a fool for buying 4 Linksys Routers...

*Consumer Comment: You think?

Show customers why they should trust your business over your competitors...

I've purchased 4 Linksys wireless routers in approximately 5 years time & it seems my eyes are opening up to a possible scam going on. I purchased the latest router about 1.5 years ago and recently began the cycle of problems again-trouble gaining accessing the internet by way of the router.  Did the same old routine, contacted my internet provider went through all the checks and was told as usual "it is your router" Contacted Cisco/Linksys call center in India, yeah that's right where else! Could barely communicate with the rep.  explained that I've invested a lot of money in their products & they keep failing? Of course the rep tells me what they ALWAYS do "your warranty for tech support has recently expired" (it's a 1 year warranty) when I explained that this was the 4th router of theirs I've purchased in 5 years & asked why they keep breaking down shortly after the warranty expires, she told me that she would help me & said it's probably not broke she just needed to help me regain a connection however THAT would cost me a one time fee of $29.99 and that would only provide a 14 day guarantee!  Holy smokes this is the same crap & run around I get every single time! In the past I'd politely tell them "no thanks, for that amount I'll just buy a new one" but today I am fed up! Over the edge realizing that this might be SUCKER BATE & I am now SMELLING A BIG FAT RAT! This doesn't add up and now I'd like to know how many millions of others  they are making money off of unfairly? Time to call them on this! Something is VERY FISHY! Either super crappy products that don't last barely over a year (which all the Tech people I've spoke to said that's unreasonable) or this is a tactic set up by them to get you to call their Tech Support and Nab you for extra money $$$$!!!!!  Someone really needs investigate what's going on!! I VOW NEVER EVER-EVER TO PURCHASE ANOTHER CISCO PRODUCT! I think 4 routers in 5 year is enough! 
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This report was posted on Ripoff Report on 08/31/2011 09:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I'm an idiot too

AUTHOR: madasheck - (United States of America)

I bought the first one about two years ago, walmart took it into inventory in 2009. I liked it so much and it worked all of the 15+ electronics in my house, so I bought another one about six months later. So I purchased two total. About 2 months ago product one started to say its not a linksys product so I switched it for product two. Now product two started to lock out my internet stating that I'm not an administrator on my router. First it was every couple of days, I thought someone jacked my internet, so I locked it. Now its every da.y, I have to reset and delete everything and put the CD back in and reinstall. Well today I got tired of this and called tech support. First they did say it was over the warranty, one by 2 years their time and 1year my time the other is by 3 months my time and wouldnt look up serial# for that one. I talked to Frances firsy he said I could pay the 29.99 for one time help or 39.99 for 6 months, but that wasn't going to help me because my product the model wrt54gs with the serial # listed has been noted to have hardware problems, so I need to by a new router for 69.99 plus tax but he would give me 10% discount. His outbound whatever wasnt working so his supervisor would call me back in 5 minutes.

Well about an hour+ later Rogie called me back to make the purchase. In the mean time I look for the price that the new model would cost me other places. On linksys its 10dollars cheaper and would be here in two days instead of 7 to 10. I inform Rogie of this and she stated oh well thats how it works. I asked if they informed those that had filled out product registration were notified about the hardware problrm when they found out about it. She stated I needed top call consumer services and gave me a number to call, the same number I just called. For no where there either talked to Ella who didn't understand my questions and just wanted me to talk to tech support. Then supervisor Ace got on the phone and repeated the same thing and know what I wanted my answer 10% off the real prove and the real delivery. Needless to say I won't use them or any company associated with them, now or ever. Just Fyi
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#2 Consumer Comment

I Agree with the Complainant!

AUTHOR: jcncnc - (United States of America)

I too have had this exact same problem with the exact same router and with other Linksys/Cisco routers.  However, I'd like to know how you got the darn thing to last a year!  Mine usually start going out after a week or two.  

And I totally understand why you'd by four or five over a five year period.  I always think maybe I just got a bad one and the next one should be fine.  After all how could they still be in business if all their routers were bad?  Then you go to the store and sometimes it's the only brand they have... so you're kind of forced to buy it.  

If you look on Amazon MANY people have had this exact same problem.  

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#3 Author of original report

Yes call me a fool for buying 4 Linksys Routers...

AUTHOR: Arizona - (United States of America)

This is how it is: When we've lost connection to the internet & we've contacted Cisco's call center in India, they've told us that our only option in order to regain internet connection using the their product is to pay up with an additional $29.99 fee and with that we'd get a 14 day gaurantee.  Why on earth would we pay that when we can run to the local store & pick up a brand new one for the same price that includes a one year warranty? We have assumed since we are having trouble the router is about to go out that a brand new one is a better option. And yes, call us absolute fools for continuing to buy the Linksys brand, really I can't explain that other than we're on a budget and just need our access back and so we've run down to our local big box store and picked up something in the $39.99 range and usually they don't have many options in that range so we just took our chances that the next Linksys works better than the last (but they never do) and that is why after 4 I am fed up and will never buy that brand again, make sense? My husband doesn't research things before he buys and he just kept telling me that this was normal & that routers just don't last, but I wasn't buy it! When you buy the appropriate product it should last, & according to the Cisco Call Center Rep India, she said that it probably wasn't broke but that she could not help us regain a connection without paying up! So it's really about ongoing payments after your warranty ends.  That is why I finally took charge and went out & purchased a different brand.  As to your comment regarding gaming, no we are not gamers at all.  We have a small 1400 sq ft single story home with 3 very basic laptops that are all located within feet of the router. We use the internet for basic things like; bills, emails & reading the news, so if the Linksys can't handle that there must something wrong? According to every tech I've talked with, we are buying the appropriate router for our needs.    Here is the Linksys Model number: WRT54GV1.5 
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#4 Consumer Comment

You think?

AUTHOR: Robert - (U.S.A.)

So you buy 4 Routers in 5 years and you are now just saying something may be wrong?

As a suggestion it may not be the brand it may be what you are doing.  If $30 is enough for you to say you will just get a new router, perhaps you are buying a router that is too cheap.  I'd be curious as to exactly what model you are having an issue with.

There is a difference between a $30-$50 router and a $80-$100 router, and some of the higher end ones will be $150+.  If you are a heavy Internet user(Gaming, Streaming..) with multiple devices you may actually be "Burning Out" your router because of the use that the lower end routers can not handle. 

Where you place it may also be a factor in this.  If it is in a closed space it may be getting hotter than normal, thus causing it also burn out.
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