ED Magedson – Founder
Citi Bank StudentNationwide USA
Citi Bank Student Citi BankCiti Bank Credit CardCiti Bank Debit Complete lack of customer service Nationwide
Long story short: I ordered a book online, canceled it half hour later, called the co next day etc. They already ran my card. So they issued a cancelation so they wouldn't collect on the money. I was told by Citi that if I had them write a letter, provide all this info, the receipts for both the purchase and the cancel etc they would refund it.
Needless to say three days later, tons of talk time, multiple people, sending the letter 5 different times b/c they needed NEW information everytime I did what they told me the time before. Now I'm being LIED to b/c their "specialist" stated they did not get the receipts although I was already previously told they did! They're basically finding new reasons to NOT issue a d**n refund! First time: Do this and we'll get it to you in 2 hours. Then: "Oh it could take up to 3 days." "Oh its going to take 8 days." "Oh it could take up to 30days for this." SERIOUSLY!?!
Total fraud bullshit company when it comes to the student refund money. I like getting the card instead of a check but not only do they charge you $.50 per transaction when you use it as a debit but trying to get refunds etc is "up to 30 days." NONE of the customer service reps are American and/or speak clear English, NONE of them ever tell you the same thing twice. Ridiculous. I'm making it a personal mission to get the entire Maricopa Community Colleges to a new program.
This report was posted on Ripoff Report on 08/24/2014 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/citi-bank-student/nationwide/citi-bank-student-citi-bankciti-bank-credit-cardciti-bank-debit-complete-lack-of-customer-1172006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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