Report: #290012

Complaint Review: Citibank - Sears MasterCard Accounts

  • Submitted: Sat, December 08, 2007
  • Updated: Sat, December 08, 2007
  • Reported By: San DIego California
  • Citibank - Sears MasterCard Accounts
    P.O. Box 6191
    Sioux Falls, South Dakota

Citibank - Sears MasterCard Accounts Allowed Servers to be hacked resulting in identity theft Sioux Falls South Dakota

Show customers why they should trust your business over your competitors...

In mid-June, 2007, an Internet jewelry store, Stein Diamonds of Los Angeles, noticed a huge increase in the number of sales on Sears Mastercard accounts issued by Citibank. Stein called Citibank to alert them of possible wide-spread fraud and sure enough, there was enough activity to generate an investigation. Phone calls went out to card holders whom Stein had reported sales.

I was one of the customers receiving a call from Citibank. The first thing I was asked was had I recently moved from California to Indianapolis? No. Had I recently made a purchase of nearly $2900 using my Sears Mastercard? No. Well, then, I was the victim of fraud.

Not only had the perpetrators tried to use my credit card to purchase the jewelry, but they also changed the billing address to an address in Indianapolis and used my SS#, birthdate and name to open another Sears charge card.

Apparently, this exact same scenario has been happening for at least two years:

1. Steal Sears/Citibank account number and account holder's identity.

2. Transfer account to another address.

3. Purchase merchandise online with stolen account number.

4. Open up Sears Store card using stolen identities.

5. Open other accounts with stolen identities.

Apparently, Sears/Citibank has had their servers hacked and they are keeping it from everyone.

If this scenario has happened to you, please contact me at (((ROR REDACTED)))

Been hacked
San DIego, California

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/08/2007 05:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.