citibank citibank don't have quality of customer service Lake Forest California

Citibank, Lake Forest Branch at 23562 El Toro Rd. Lake Forest, CA don't have quality of customer service. I had a checking account over 6 years with Citibank. They said Citibank is committed to putting its customers first, but the company cannot resolve their issue with the customer. I never used to complain when I was dissatisfied with a product or service. I am very disappointed with the promise and false information from Citibank Branch Lake Forest, CA.

About 6 months ago ** (the staff) INVITE ME to come to the Citibank Branch Lake Forest, CA and advise me to open new interest checking account with new money will get incentive 20K thank you point required Direct deposit, maintain minimum 15K on the interest checking account, and make regular a bill payment. She was not mentions anything about existing customer.

After 6 months, I don't get any incentive 20K thank you point. I called ** at the bank but she was on vacation, other staff (**) respond my call and I explained to him regarding the incentive new interest checking get 20K Thank you point. He promise to called me back but no feedback until now. ** also not giving response and explanation until now. If I don't get invitation to open the interest checking account, I would not open the account. I can’t trust anymore promise from Citibank. I would not continue business with Citibank and never recommend to my family and friends anymore!