• Report: #288434
Complaint Review:

Citifinancial Mortgage144

  • Submitted: Sun, December 02, 2007
  • Updated: Sun, December 02, 2007

  • Reported By:columbus Ohio
Citifinancial Mortgage144
14415 S. 50th St. Suite100 Phoenix, Arizona U.S.A.

Citifinancial Mortgage144 Citifinancial, took payment that was for mortgage and thru it into escrow and said that payment was never received Phoenix Arizona

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I've been fighting with citifinancial, now for over Three months to post my account as current for a payment that they said that they haven't received.
I've spoken with at least EIGHT people to correct their mistake. At first I spoke with Monica 1.800.753.3673 that I didn't send in the correct balance-which was $15.00. After I sent that in, it was always something else. After each call, I always stated "now, is there anything else and is my account up to balance" and the answer was always yes. Then a few weeks after that, the harrassing call started, either I was late or they never received my payments.

I spoke with an Adam, he said he saw where they had posted one of the payment(s) to escrow and that he would have them repost that payment and that all late fees will be corrected as well. Then a few later, I called back to make sure that was done and Dinh Nguyen @ 1-877.779.8058x52637 assure me that will be done. To this date, my account is still in negative. I've spoken with Garcia, Mandy, Rebecca, Jill & Margaret. There's never a need to speak to a Mgr. or Supervisor (you'll either get hunged up on or put on hold to listen too music for 10-20 minutes.)

I have spoken with Kim Johnson (RUDE at it's best) 1.877.779.8058x52351, who says that she is the account manager for my account but she can't find the missing payment and repost the account. Last week I spoke with her and her comments too me were "WHAT" and "HURRY UP"-needless to say, I went OFF. Kim, transferred me too her Mgr. "Koby" (RUDE as well) 1.877.779.8058x52725 and he stated because "AUGUST" payment was never received and that it was my job to prove that it was made.

Well, I had the bank pulled ALL my checks made out to Citifinancial for the year. Needless to say, that "AUGUST" payment was received by Citifinancial and posted it too their bank account, but my payment was never posted to my mortgage and as of TODAY is still considered deliquent.

My last attempt, is to contact the Director of the Phoenix district by the name of Kim Peterson. 14415 South 50th St. Phoenix, Az. 85044 as well as contact the Attorney General to start a proceeding against Citifinancial and there practices

columbus, Ohio

This report was posted on Ripoff Report on 12/02/2007 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/citifinancial-mortgage144/phoenix-arizona-85044/citifinancial-mortgage144-citifinancial-took-payment-that-was-for-mortgage-and-thru-it-in-288434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Citifinancial Mortgage144

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.