Citizens Bank Refused to talk about website error Providence RI

On the night of 8/15-16 a duplicate billing appeared on my card, and on an email. I stated, on the email, that 'did you authorize ALL of these transactions'. Because the email showed one transaction being removed from my account twice, I stated NO, meaning I only authorized the transaction once.

I telephoned Citizens Bank, which took about 20 minutes because they do not want to talk to you about this at night! In the end, I could speak to a person, who told me that no the Citizens Bank's computer said I had said I had listed that I listed both transactions.

I have on my iPad the video showing that I did press NO but once I had told the person twice that his computer listing was a mistake, he not only hung up on me but did something to my account so I cannot call again tonight, the phone people for Citizens Bank say I MUST go to my local bank.

So when I call up about fraud, Citizen's Bank not only hangs up on me but also prevents me from calling them again

NOT a bank you should use