Complaint Review: City Sports Club - San Jose California
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- Author Confirmed
- City Sports Club 610 Newhall Dr San Jose, California United States of America
- Phone: (408) 490-2164
- Web: http://citysportsfitness.com
- Category: Health Clubs & Gyms
City Sports Club LA Fitness International Deceptive Contracts, Cancelation policy, and over price initiation fees. San Jose, California
*Author of original report: City Sports Club culture encourages deception
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1. Jan 16 walked in to check out the gym for a trial membership. Took the tour with Kevin and he gave me the lay of the land.
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2. After talking for 30 minutes about getting a guest pass, the general manager Gabe stated today is the last day for the 149 down fee and 29.99 and then prices are going up. (LIE #1) Other people are paying 25 for their initiation fee plus 20 dollars a month.
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3. After a few minutes, I said why not try it out for 6 days and then cancel it. Asked for a copy of the contract agreement, was told it would be emailed to me.
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4. Next day, asked for the contract again since i never got it but they said we will leave it at the front desk.
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5. Another week passes by and not contract.
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6.Week 3 Im getting very upset since I still dont have a contract and they have already deducted money off my account.
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7. Left numerous of Messages for Rachel Martinez to call me back to discuss why I have not received my contract and their fees.
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8. Left another message threatening to cancel my member ship.
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9. Day 25 they finally give me the contract.
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10. After a few days of reading the contract, i did not like their terms.
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11. 2/16 Called to cancel and they told me to come in.
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12. Drove to Gym and asked for Rachel Martinez the busiest manager in the world just sitting on the computer doing nothing.
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13. She canceled my membership but said Im not entitled to a refund because Im outside my five days. How convenient and I just got my contract agreement 3 days ago?
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14. Called LA Fitness CORP as instructed. They are very difficult to deal with, the lady refuse to listen and she just kept talking over me and would not provide a refund.
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15. Im disputing the way the handling of the whole agreement from start to finish. Its not really about the cost but the fact they gamed their cancellation policy to ensure that it was outside the period you are allowed to cancel by giving me the contract late. And then they try to force you to pay the remainder balance. Good luck with that as I'm disputing this with my credit card company.
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From 1/16 to 1/22, I should of had a trial period. Instead they charge for the full month. From 1/22 the time should of started and they should of provided the contract but did not provide it till 2/11.
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This report was posted on Ripoff Report on 02/18/2013 05:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/city-sports-club/san-jose-california-95110/city-sports-club-la-fitness-international-deceptive-contracts-cancelation-policy-and-ov-1016400. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
City Sports Club culture encourages deception
AUTHOR: linuxWorks - (United States of America)
SUBMITTED: Tuesday, February 19, 2013
I dont blame the employees such as Gabe or Kevin since they are just trying to make a dollar but I do blame the culture of City Sports Club thats owned by LA Fitness.
What I really disliked is that each time I asked for my contract, it was never provided to me. And each time I attempted to call the manager, they would say she is busy, out to lunch, and leave messages. And even then I never got a call back from the manager.
What's even worse, I noticed that signature on the contract they gave me 25 days later is not even mine. It seems they signed my name on my behalf which is kind of odd since I did not sign anything when the trial started. And they even inputed the incorrect email address which explains why I never got my contract.
To make a long story short, this is a great gym thats not going to last with their current business practice. LA Fitness is going to have hard time penetrating the San Francisco Bay Area fitness market. Granted another alternative is needed but of LA Fitness international with its current policies is not it.
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