Citywide Sewer & Drain Time wasters Carle Place NY New York

I just had the worst expierence with this company. On 07/03/18 I met with Tyrone Hardy at a commercial building that I own. I met with him to get

price on cleaning out the storm drain in the parking lot. Mr Hardy explained to me that they would need to first pump

the water out of the drain and then they could clean the drain. We scheduled the appointment to have all this taken care of toady 07/05/18 at 1:00 PM.

I arrived at the commercial building at 12:50 pm and the truck from Citywide arrived shortly after that. When I spoe to the driver he asked to see the

drain that was going to clean. When he looked at the drain he informed me that the water would need to be pumped out before he could

clean the drain. I advised him that Mr Hardy had informed me of this and that I was ok with him doing this. He then informed me that his truck could

only clean the drain and it could not pump out the water. He then called the office and advised me that they were sending

a truck that could pump out the water and they were on the way.

I waited for an hour and this truck did not arrive. I called Mr Hardy and I asked him if he knew what was going on and that I was frustrated that I now

had been waiting for an hour to get this resolved. He then said let me make some calls and see whats going on. 15 minutes later I called him back and

he said that the guy was on his way and should be there in 30 minutes.

At this time I told him that I wanted to cancel my appointment asI was frustrated that I had now been waiting 1 hour and 30 minutes and

this was unaccpetable. I found Mr Hardy and Citywide Sewers and Drain to be a very unprofessional company that doesn't seem to care about wasting

their paying customer time.