Classmates/ Memory Lane Stop Payment, Internet

I understand the contract of the payments and all.  But last year I thought I had cancelled my Gold Membership.  Well apparently I did not since the money came out of the account again.  I am trying to find a way to stop my Gold Membership and it is not working.  I have been trying to access the Member Care Team and cannot get there.  Always comes up with an error and telling me to try again.  I have used several different browsers and I still cannot get to where I need to be.  Also there is no phone number to call or email to let them know about the problems.  What else can I do?  I need to stop this from going through every year.