• Report: #1046859
Complaint Review:

Clear Choice Windows USA

  • Submitted: Sun, April 28, 2013
  • Updated: Mon, April 29, 2013

  • Reported By: Jeff — St. Louis Missouri
Clear Choice Windows USA
545 N. Broad Street, Su. 2 Internet United States of America

Clear Choice Windows USA Lifetime Warranty is a Joke Internet

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The lifetime warranty that supposedly comes with Clear Choice windows is non-existant.  We paid over $10,000 for replacement windows about 4 years ago and recently are having trouble with several of them.

We have tried contacting them directly through their website.  I have left my home address, my email address and my cell phone # several times over the past two months but they have yet to respond. The local Clear Choice office that is listed on their website is no longer in business.

After the first month of waiting I went to the local BBB website for the Clear Choice headquarters in Canfield, OH and attempted once again to contact the company through them.  No reply. 

I have since filed a complaint with the BBB and stated that all I want is for someone from the company to contact me regarding possible warranty issues with several of my windows.  According to email I've received, they have not responded to either US mail or voice mail requests from the BBB in a month now.

A lifetime warranty is worthless if a company will not honor it.  The only thing clear about Clear Choice is that once they have your money they put up a wall to shield themselves from any further contact with a customer.

I will wait for a final word from the BBB on this and then I will be pursuing legal options. 

This report was posted on Ripoff Report on 04/28/2013 01:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/clear-choice-windows-usa/internet/clear-choice-windows-usa-lifetime-warranty-is-a-joke-internet-1046859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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