• Report: #551384
Complaint Review:

Clear Haven Center

  • Submitted: Sat, January 09, 2010
  • Updated: Tue, October 19, 2010

  • Reported By: May — Vancouver British Columbia Canada
Clear Haven Center
1601 Rochon Rd Internet United States of America

Clear Haven Center Clear Haven Rehabilitation, Clear Haven Chertsey, Clear Haven rehab Ripped off $20,000 by Clear Haven Center sudden closure Internet

*Consumer Comment: Re: Dianne, etc.

*General Comment: The Real Story

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A family member attended Clear Haven Center Christmas 2009 in the good faith of dealing with an addiction.  A very nice lady named Dianne received the calls, answered questions and was very encouraging to the process.  She let us know that there is a 5% discount if the program is paid for in full by certified check.  My family paid for flights to Montreal to see my family member off properly and made to sign a slew of papers upon arrival.  Even so, we trusted that he would be able to get the best help possible here.  He entered detox for 5 days, and was moved into the program at Clear Haven.

My brother was on day 10 of a 90 day program when at 9:30am EST theC Center announced that they were closing and everyone had to be out by 10am.  Quebec police were on hand to ensure there was no problems.  ALL the clients, consisting mostly of addicts recovering from opiates, cocaine, and oxycotin (prescription drugs) were put out into the Quebec winter and handed cash money if there was any left by the family for their monthly allowance.  It's a very irresponsible thing to do as a rehabilitation center: to hand a recovering addict their left over meds and cash money then drop them off in Montreal.  Most of the clients were also from out of town, many from the US, and not fortunate enough to have money in a monthly allowance.

My brother described a patient that had just entered and was being weaned off Methadone.  He was in very bad shape when they kicked him out of the Center into the cold.  Some clients were only days away from graduating from the program and receiving their certificates (necessary for court in some cases) and others had only just entered the center.

My family lost $19965 due to the sudden closure, not including flights that were bought by the family to take my brother to the center.  I was advised that we would probably never see our money again from another rehab center in Quebec that knew the owner.  I found out through the Quebec police that they will be declaring bankruptcy.  In this situation, information is usually posted on the website.  Instead, the website has been suddenly taken down.  No warning was given to the clients and / or the families, even to give everyone a chance to purchase flights or find alternate solutions.  

It's pretty disgusting to take advantage of recovering addicts and their families at this most fragile time.  The money taken and not refunded by Clear Haven Center at this time, now makes it almost impossible for the family to pay for treatment at another facility.  This is not to even touch on the mental and emotional well being of recovering addicts, that now loose trust in seeking help for their drug abuse.

We looked at the next possible center so that my brother could continue his therapy as seamlessly as possible...and found Narconon.  We almost sent him there, but upon further research, found out they are a front for the Church of Scientology and are pretty much a cult.  I'm surprised there is no Canadian standard of rehab centers which are licensed to administer drug and psychological therapy.  Are rehabilitation centers required to be license?

I don't know what legal action can be taken to a business that now no longer answers any answer, faxes or emails (when before Dianne was ALWAYS available)  If you are a lawyer and can help in this matter, please contact me!!!

I would also like the families that have also fallen victim to this sudden closure to band together and pursue a law suit against this.

This report was posted on Ripoff Report on 01/09/2010 03:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/clear-haven-center/internet/clear-haven-center-clear-haven-rehabilitation-clear-haven-chertsey-clear-haven-rehab-rip-551384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Re: Dianne, etc.

AUTHOR: chichenitza - (Virgin Islands (US))

I hear what you have to say, but having dealt with a similar situation in 2004 (clients being kicked out on the street after paying their fees) I would like to say one thing - Dianne was the ause of many problems with promises and lies in order to get a client to come to Clearhaven. She was also the sister-in-law of the owner; in other words, she may have been nice on the intake, but she was as involved in the takedown of clients in 2004 and later in 2009 (when clients were thrown to to the street) Just a point. Yes, she was "nice" but she was as much a liar, if not more so, than the owners were presenting the Centre as the perfect place. the promises of swimming pools, karate classes, single rooms, excellent food, etc. was all a premise to get clients money. And the contracts signed by clients arriving in Chertsey QU were only in favor of one (Clearhaven) Of course the place is closed now, so what can we do?
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#2 General Comment

The Real Story

AUTHOR: D - (United States of America)

I'm not an employee, former client, or anything like that - but I have intimate knowledge of this company and have something to say.

First, I'm sorry about what happened to you.  I can tell you that the intake counselors (like Dianna) were terminated right before the owner of the Rehab center decided to close the facility.  They were not aware of the impending closure and they have been cut off from access to emails, phone lines, etc...   So, don't expect them to respond to your inquiries - they won't (can't) answer.

Second, you should know that the owner is a guy by the name of Terry Orsten.  He is a dentist out of Alberta and he originally got involved in this "business" by first buying the building and then setting up a marketing scheme.   You have to know, this man,  has no true personal interest in drug rehabilitation.  It was about money and the potential for high returns.   He is a "Doctor", but he is doctor for teeth - nothing more.  I know a lot of information about this guy - and it's somebody that I would never want to ever deal with; either professionally or personally; unless I wanted harm done to me or my family.

It is my sincere opinion that this individual, who was the sole person with authority to shut down the facility, knew of your family member's impending admission with full payment, and accepted the payment knowing shortly thereafter he would shut down the facility.  It appears to me he needed the money, at your family's expense.  If this is the case, which I believe it is,  you can't get much lower than that.

I urge you,  very strongly urge you to seek a legal remedy - and probably a class action lawsuit is appropriate.  Also, I know that many, many clients have been 'kicked out' over the last few years without any refund, however, despite any waivers signed, these individuals are, in fact, entitled to a refund commensurate with how long they were there - they just didn't know it.   This owner, I believe in my opinion,  firmly created the impression that they could not get refunds.  All this did was probably increase his bottom-line (profit).

You should really also consider going to the media (both Canadian and American) and tell them the story.   This situation should be in the media spotlight.  Do not give up;  seek legal recourse (even if he says he will file bankruptsy).  Use the media - contact the news rooms,  media outlets, etc...    You will be doing your family and many others a big favor in the interest of justice.

Good luck.
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