ED Magedson – Founder
Clear5220 Industrial Blvd Nationwide United States of America
DO NOT GET CLEAR!!!!!
IT IS A HEADACHE AND PAIN!!!
THEY ACCUSED ME OF SIGNING A TWO YEAR CONTRACT THAT I WAS NEVER INFORMED OF!
I chose Clear because I thought it would suit my needs. A lady from work said that one of her friends had it and it works well for her. When i bough it from the man at the mall he said that i could upgrade my service or cancel at anytime (WHICH SOUNDS LIKE A MONTH TO MONTH DEAL TO ME!). When i tried to log on two days back to back I never picked up a signal. Days later i contact support online who says there was an update and that the next day I should be able to pick up signal. When I got back from Ky I tried to access it again but still no luck. I contact technical support who troubleshooted and claims I am 1/10 a mile from the tower...but still no signal.
When he transferred me to cancellation they said that I would have an ETF because I had signed a two year contract. WRONG! There never was a contract. No john hancock from me nor my roommate.
Now I have submitted a complaint to their coporate office, I have filed a complaint with the BBB and now on here. They are bad business.
DO NOT GET CAUGHT IN THEIR TRAP!!!!!
This report was posted on Ripoff Report on 10/22/2009 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/clear/nationwide/clear-clearwire-deceptive-company-bad-customer-serive-and-invalid-contracts-marietta-513288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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