cleosviproom Non payment winnings unknown Internet

Hello i'm submitting this complaint because I'm getting the run around from cloes vip saying there in the process of sendinga wire transfer to my bank account . There customer service agents say the following 

Your cashout has been already processed but as mentioned before, it could take between 3 to 5 business days (no holidays nor weekends) to show in your bank account, that is something up to your bank.

We truly appreciate your patience over this matter.

May you have a nice day.

Kind regards,

Karla |Customer Service Representative | +1 (302) 351 - 4983 

We have received your voicemail message, unfortunately the process won’t be completed during this week. We will check this again on Monday morning and contact you back.

We are having a huge battle to get this done as soon as possible.

We understand how you might feel, but rest assure we are doing our best to get this done.

Kind Regards,

Danny |Customer Service Representative |+1 (302) 351 - 4983

Your cashout has been already processed but as mentioned before, it could take between 3 to 5 business days (no holidays nor weekends) to show in your bank account, that is something up to your bank.

We truly appreciate your patience over this matter.

May you have a nice day.

Kind regards,

Karla |Customer Service Representative | +1 (302) 351 - 4983| 

This email is to inform you that the cash in request process has been completed yesterday.

Remember you will see the amount in about 3-5 business days.

And once again, thank you very much for your patience over this matter.

Kind regards,

Beatriz  | Customer Service Rep | +1 (302) 351 - 4983| 

,A customer support staff member has replied to your support request, #778216 with the following response:

Dear Kenneth ,

Thank you for contacting UPayCard Customer Support.

We received your email however we were unable to determine the exact nature of your inquiry.  Please resubmit your question along with more details and explanation so that we may provide an accurate response to your concern.

Please contact your merchant for more details regarding your query as UpayCard is a payment solution.

Should you require further assistance or information, please reply to this email or contact us via our Live Chat directly from your UPayCard online profile. UPayCard Customer Support Live Chat is available 24/7.

Alternatively you can find a lot of useful information in our Frequently Asked Questions section via https://upaycard.com/en/faq.php

Kind regards,

UPayCard Customer Support

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email.

Congratulations! This confirms that you have successfully participated in our VIRTUAL SPREE PROMOTION.

Your prize money has been processed successfully. You will receive it within 2 to 7 days, depending on the payment method you have chosen.

PLEASE NOTE - CLEOS VIP ROOM runs promotional games on behalf of virtualspree.com

In case you have made your request by check, in order to avoid any misunderstanding, when asked, please explain that these are proceeds from your participation in a promotion.  Enjoy your prize!

Best Regards,

VIRTUAL SPREE Marketing

 I tryed to call them and they hang up on me .