Complaint Review: CleverCash - Internet
- CleverCash www.clevercash.com Internet U.S.A.
- Phone: 866-878-0626
- Web:
- Category: Credit Card Processing (ACH) Companies
CleverCash, First Bank Of Delaware VISA prepaid, Debit Card Fraud Brisbane, Australia Internet
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on 2/24/2009 I received my pre-paid VISA card from CleverCash.com
I loaded $500.00 onto the card. Today I needed to withdraw cash from an ATM by using my PIN. The PIN didn't work. I called customer service, and after some aggrevation they finally issued a new PIN. I was finally able to withdraw some cash so I was able to buy gas for my car.
Later the same day I withdrew another $40.00 from this card. When I tried just a few minutes later to get some more money, I was declined. Because I was worried that somehow maybe money disappeared from my account, I did a balance check. It showed I had plenty of available balance. So I tried again, and I was declined again. After calling CleverCash's customer service I found out that there is a 3 transaction limit per 24 hour period, regardless of the amounts! I can see that for security reasons, withdrawals are limited to a maximum amount per day. To limit the number of transactions to 3 is insane! The balance inquiry counted as 1 transaction, even though it was technically the 4th transaction, since I was already declined with the 3rd transaction.
After arguing with customer (non)service I finally asked for a supervisor. That was the rudest person I have ever encountered! My mistake was, to let her know that! After I returned home, I checked my account online to see what was going on. What a surprise was waiting for me! That supervisor out of pure revenge SUSPENDED my account! She suspended my account for suspicious activity! Now I have to supply all kind of verifications which will take days,maybe weeks! In the meantime I cannot access my account. Be aware when doing business with this company from Australia! I didn't know until I asked that the company actually is located in Australia! The First Bank of Delaware is just a partner in crime!
Helmut
Fort Mohave, Arizona
U.S.A.
This report was posted on Ripoff Report on 02/25/2009 11:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/clevercash/internet/clevercash-first-bank-of-delaware-visa-prepaid-debit-card-fraud-brisbane-australia-inte-428583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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