• Report: #923648
Complaint Review:

Club Metro

  • Submitted: Tue, August 07, 2012
  • Updated: Thu, August 16, 2012

  • Reported By: Club Metro Sucks — Hazlet New Jersey United States of America
Club Metro
P.O. Box 6800 Sherwood, Arkansas United States of America

Club Metro ABC Financial I can't cancel my membership Sherwood, Arkansas

*UPDATE Employee: ABC Financial

*Author of original report: Problem Solved? Not Exactly

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Here's a copy of the email I sent to customer care (customercare@abcfinancial.com). I spoke with a representative for over an hour. She would not let me cancel my membership. She said I either had to have a medical condition, or moved to far away to be able to visit one of their locations. And, of course, since my membership is not cancelled, they want to charge me monthly fees.

See my letter below sent on August 7, 2012.

Dear Customer Care,
With regards to account #5970-32257, please note that this membership will not be renewed. Back on Sept 2011, I paid in advance for one full-year membership costing ~$430. I have not been to your club since January 2012. Recently, a refund for the 9 months the account was not used was declined my your company. Therefore, under no circumstances are you allowed to keep this account open. This membership will not be renewed. This account was not authorized for automatic renewal.

Your customer care rep named "Tracy"--who reports to "Brenda" (supervisor)--told me there were only two conditions under which you would accept a cancellation. Those reasons were: 1)The member moves more than 25 miles away from a nearby club location (due note I've always lived 25 miles away from your nearest location); 2) You have a medical condition making it impossible to workout. Attempts to call your Jersey City location (201-451-1911) to resolve the "automatic renewal issue" have gone unanswered. And since I live 50 miles away from this location, I will not be stopping in anytime soon.

By virtue of this letter, I am writing to state very clearly, "I do not wish to be a member of your club". Failure to remove my membership and continue "charging" this account will only lead to your practices being exposed via press or court proceeding. There is no court that would allow a business to force customers to stay on "indefinitely" or with such restrictions as to never be able to cancel. You simply can't hold a member "hostage" and force someone to do business with you. Our business together is over. We stopped doing business together back in January 2012.

Having prepaid the required membership fees for one year (~$430) covering the time period Sept 2011-2012, I never agreed to have my membership automatically renewed. Hence, this was the reason for buying a one-year membership in the first place. After the one year has expired, I would choose whether or not to renew. You claim I "initialed" the "renew" box, but I certainly did not. I agreed to be a club member, but I did not agree to automatic renewal.

In addition, by virtue of  this letter, you are hereby denied from maintaining any personnel information regarding me, which includes but is not limited to: my driver's license, my credit card, and billing address. This membership is officially canceled and I state this clearly without any of the "requirements for cancellation" mentioned above.

I look forward to your response either through me or through the Better Business Bureau. And I don't mind stating that a "Class Action Lawsuit" will be inevitable.


This report was posted on Ripoff Report on 08/07/2012 09:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/club-metro/sherwood-arkansas-72124-6800/club-metro-abc-financial-i-cant-cancel-my-membership-sherwood-arkansas-923648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ABC Financial

AUTHOR: stephanie@abc - (USA)

Mr. Pisano,

You contacted us to discontinue your membership and were advised of the necessary steps as they are stated within your membership agreement.

As a courtesy, we have deleted the automatic renewal and your account is set to expire on 9/30/12 with nothing further due.

Please feel free to contact me at stephanie.cook@abcfinancial.com.

Stephanie Cook

Customer Relationship Specialist

ABC Financial Services, Inc.

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#2 Author of original report

Problem Solved? Not Exactly

AUTHOR: ABC Financial Sucks - (USA)

Happy to report that Club Metro did finally cancel my membership. However, it doesn't change my view about any club doing business with ABC Financial. I would advise people to stay away from any club using ABC Financial.

Also, I would highly advise people to do the following before signing any agreement; and that includes joining a gym.

1) NEVER give them your SS#, Driver's License, or your credit card info. They have no need for this info. No merchant--including your local gym--should ever need this info. You're not buying a house; they're not lending you tons of money. There is simply no reason for them to need to do a "check" on your credit score. Think about it: if you don't make a payment, they'll just kick you out of the club.

2) NEVER join a gym on a "month to month" basis. Doing so locks you in and gives you no room to negotiate. Just like with your cable company, you would never sign a contract locking you in for more that a year. This way, if you want to leave, you can do so easily. Sign up for a one-year membership allowing yourself the option to renew if you want.

3) NEVER sign any contract without taking it home and reading it. Give yourself a day to understand everything. Don't worry about your health; one more day off is not going to hurt you. But signing something you don't fully understand will hurt you. 

I found the contract I signed included a lot of "initial boxes"--some of which pointed to "terms and conditions" not specified in the contract, but pointing to web sites with significant information that was not present for me to read. Don't make that mistake. I can assure you these gym membership contract are designed to screw you royally.

How can I be so sure? Because the reality is there's no need to sign a contract to do business with any merchant--including a gym. I pay a monthly fee and the gym lets me inside to work out. It's very simple. So simple that any contract is designed to help them...and not you. Think about it!!!
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