Coast to Coast Relocation LLC Poor service, Damaged furniture, terrible customer service, false advertising Harrison New Jersey

Review of move from New York to Washington state in summer.

Don't ever book with Coast to Coast. I saw the bad reviews, but the sales people will make you buy the snake oil.

The sales force will make so many promises (I had read the reviews and was concerned about the additional charges and policies and the sales rep made many promises and also wrote down some waivers to the extra charges). They constantly will emphasize that they are family company and are not brokers but those are all lies. They are probably the only ones who are not rude and are nice on the phone.

My moving date was set for a Monday with a backup date of Tuesday. I was told that I would get a phone call 1 day before the move to confirm. They called me at 4:30 pm on Sunday (of course, I missed their call after waiting all day). I tried to call back at about ~5:20 and their office was already closed. Ok, but what about the backup date? Now the guy on the phone told me that they need at least 48 hours and Wednesday would be the earliest. He was also extremely rude on the phone. An example "you can find another moving company sir, but you know you won't find one right now".

The day of the move, the 2 movers and a driver came with a standard moving truck. They do have crazy policies on what they won't take without extra charges. I had to leave 3 pieces of furniture behind because they were deemed to be to fragile and the movers wanted $75-150 extra per piece to wrap up the furniture. They also charged $75 extra to repack a TV that I had already packed because that is their policy. Of course, the movers do not write any of this down on the receipt and will not even if you prompt them.

They take all your items to their warehouse in NJ until they can get enough people to fill a truck to wherever you move to. The sales rep promised me that during the summer, they have many people moving to Washington and they usually have a truck going out every week. The contract states up to 21 days for your stuff to be delivered, but the sales person stated and promised that was just to account for the slow season and since I am moving to one of the big cities on the west coast, they should be able to get my stuff there within 3-5 days of when I want it delivered. My items were picked up in the end of June and I wanted my stuff delivered in the last week of July. Of course, the dispatcher calls me on vacation and states he can drop of my stuff during the second week of July-he gave me a 6 day window where I could receive my items or I would have to wait for mid August. Arguing is no help and the dispatch guy on the phone will be rude and will make it obvious he doesn't care.

The movers called me the day before the last day of the window to confirm and now wanted $400 for a smaller shuttle to bring my stuff into the city. My contract had the charge written as $350. The movers had another contract (I e-signed a contract that I had a copy off) with my signature. Thank god I saved a copy! We had to call the customer service rep during the move to get the $50 back. I also had to argue with customer service to honor the written contract that stated elevator fees would be waived.

The 2 movers that arrived were obviously local contractors working with multiple companies.

The guys got my things quickly into the apartment, but it was then I noticed every piece of furniture I had moved was broken or damaged. The company also seems to do some additional disassembly at their warehouse even after they pick up your stuff. This became a problem as the guys that arrived had no idea how to put some of the furniture back together. I tried to keep on eye on things, but as I was picking up everything the next day, I found about 10-12 screws and nuts that I have no idea where they belong. Luckily they already broke the furniture, so I guess I don't have to worry about sitting down and breaking it. Even the moving boxes (I used all new boxes) arrived with lots of damage, rips, and some were falling apart.

The movers got frustrated that they don't know how to put stuff together and since they have other jobs, they collected their fees and extra charges (cash or postal money order only) and ran. They told me I had to contact the company for resolution.

I called the company and got a number for claims. I send the claims guy a description and pictures of all the damages. He is probably the rudest guy I've talked to in dealing with this company. He told ask me "what else do you expect moving across the country?" I thought the point of giving them so much money was to get my stuff here safely. He also will blame the damages on your furniture, accusing it of being cheap Chinese stuff and the moving boxes of being inadequate. Basically deflecting blame; it's not their fault, it's yours.

For approximately $1500 worth of damage including the TV I paid them $75 extra to pack, they were willing to give me $175 of compensation.

I would never recommend this company to anyone. They do seem cheaper at the beginning but I ended up paying $800 more than my original quote and the stress was just not worth it.