Coastal Moving Group based in West Palm Beach, Florida Lost or stolen my items including antique piano stool, underbed shoe storage bag full of shoes and many items missing. Moved from Ann Arbor, Michigan to Avon Park, Florida in July 2017. Broker demanded another $647.40 upon delivery of my furniture and items. Avon Park Florida

I contacted Coastal Moving Group via phone around March 2, 2017 for a move from Ann Arbor, MI to Avon Park, FL.  I found the company on the internet and I talked to Steve who was very helpful.  I told him that I had read some reviews from California and the company sounded the same as Coastal Moving Group but he assured me it was a different company because they had terrible reviews.  I went ahead and booked them and on the day of my move which was Sunday, June 25, 2017 a Ryder truck showed up with two gentleman.  I thought I was getting a large van such as Allied or Bekins or something like that.  I had already packed my things and one of the gentleman asked me if I just wanted to have them take my under the bed shoe bag full of my shoes and he would take care of it.  Some of those shoes they no longer make and some of them I have had for many years and also were purchased in Arizona.  They told me the truck was going to the Chicago warehouse where they would store my items until I was ready for them to be delivered because I didn't want them to deliver my furniture and othr items before I arrived.  I still had packing and other shipping to do until the end of June and I had to drive to Florida. 

I arrived in Florida on Monday, July 3, 2017.  I was told my furniture would be delivered to me as soon as they figured out the routing.  After several days of delays and truck issues my items were finally delivered on Tuesday, July 18, 2017 by another truck, Penske, and another team.  Numerous items were missing from my order and this driver told me he didn't know anything about it.   The team were two Russian gentlemen and the father didn't speak English.  Many of my "fragile" boxes were on the bottom of the piles of boxes and many items were broken, including dishes from family members that can't be replaced.  Upon arrival they said I owed another $647.40 because my load was over weight.  I had already gone to the post office in Ann Arbor and had the money orders the company said that I would need to give the drivers in Florida.  They arrived around 6:00 p.m. and said I owed more money and their supervisor on the phone told me to "GO TO THE ATM." Well, the ATM only gives you so much and I couldn't get the amount they were demanding.  I told the supervisor on the phone they needed to call the customer ahead of time with a revised estimate.  So I had to pay them $200.00 in cash (ATM limit) and write a personal check for $427.40. They had to accept a personal check because nothing was open at 6:00 p.m. 

I called David and Goliath Movers located in Lilburn, GA because they scheduled the trucks.  They were surprised when I asked why the same team that picked up my items in Ann Arbor, MI didn't deliver them in Avon Park, FL. She asked if I would have preferred that arrangement and I said "yes."  I didn't know that they were using brokers and the company does not inform you of that arrangement.  I never would have agreed to use this company had I known they were contracting out my things on trucks.  

David and Goliath Movers in Georgia said my things were probably still in the warehouse in Chicago and they would send the manager to check it out.  I called another day and was told that he didn't have the time to look for my things because he was working on something else.  On July 21, 2017 they did give me a claim, #3452, and I did send pictures of all the broken items and list of all the missing items.  I have called David and Goliath Movers many times and my last call was on November 13, 2017 and I talked to Ashley about my lost items again and she put me on hold for 20 minutes.  I called back and left a message to please return my phone call on November 13, 2017 at 4:21 and I have never heard from them at all.  I also have emails they have sent me but no action has been taken to retrieve or compensate me for my missing and broken items.  My missing items are listed below:

1)  Black floor lamp.                                                   6)  Under bed shoe storage full of shoes that I can't replace.

2)  Desk Chair                                                            7)  Many damaged furniture items and crushed boxes that resulted in breakage of items. 

3)  Black antique piano stool my mom gave me before she died in 2010.

4)  Native American rug that measure 8 ft. x 5. ft.

5)  Ricca vacuum cleaner

I have paid a total of $3,665.33 for this move and I would never do it again.  I still don't have my items and it has been a very frustrating and exasperating experience for me.  Next time I will use a U-Haul truck.