• Report: #972909
Complaint Review:

Colonial Van lives Relocation/Movers

  • Submitted: Fri, November 23, 2012
  • Updated: Wed, December 12, 2012

  • Reported By: SP — Charlestown Rhode Island United States of America
Colonial Van lives Relocation/Movers
2700 state street, Margate Florida margate, Florida United States of America

Colonial Van lives Relocation/Movers Colonial Van lines Words Do not Describe what a Sham this company is!! margate, Florida

*Author of original report: Colonial Rip Off Continues

*UPDATE Employee: Dear Customer

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Colonial Van lines and its affiliates Colonial Relocation Division are beyond description in how deceptive there business practice is.  We contracted with them in Oct 2012 were given a "binding estimate" based on weight and were ripped off royally.  Two times after we contracted with them during the 5 day loss of refund period they added additonal charges to our moving contract, several of which were not agreed to us in writing.

They had NO professional help at the time of pickup or delivery and were so late that our family had to do the remaining boxing and move items/ boxes to the driveway for loading.  Additonally we had to purchase our own packing, boxes etc....to the tunme of 650 dollars as they arrived with none.

We managed to get our near midnight the night before our home was to be turned over to another family.  I am so glad that we took our precious and sentimental items with us as upon arrival another attempt to add fees wass done by Alvin Garcia and Taharia...even though full moving services were NEVER provided to us at all. 

When we attempted to dispute the final bill due to the above reasons, we were told if we did not pay the remaining balance in full they would "lock down " our posessions and we would be charged.  I almost told them tge o take the furnture and burn it, except by daughters Art Portfolio and one or two Antique items that we could not have moved were on the moving van. I paid the balance and the driver was contatced to offload

The driver upon arriving at the storage unit that we are using until we purchase a home had once again no help.  He managed to "rustle up" (his term) 3 day workers with absolutley no moving experience and 2 of them spoke very little English.  They basically dumped our goods into the unit and several times I or my husband had to tell them to stop and treat our stuff with more care.  Will the driver and moving "professional" said and did nothing.  He couldnt get out of there fast enough!

We are still going thru the boxes and have noted that pieces of wood from chairs, etc have been discovered.  I am more then certain that there is serious damaged to our belongings.

However, more upsetting than that is this company and these individuals continue to bait and switch others and rip off families.  

I am writing this in hope that I can help other people/families  will listen and due more homework.

I plan to take this further with the DOT/AG of NY and RI howver understand there are only 8 people that oversee all the van lines that license to do home moving, due to deregulation that occurred in the past 10-15 years the consumer is really on there on.  So the term Buyer Beware really does apply here.

Please do not use this company or do so at your own peril or loss of thousands of dollars.

This report was posted on Ripoff Report on 11/23/2012 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/colonial-van-lives-relocationmovers/margate-florida-/colonial-van-lives-relocationmovers-colonial-van-lines-words-do-not-describe-what-a-sham-972909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Colonial Rip Off Continues


Finally after hearing from your "customer service" person and being offered a total refund of $475 for the crap job your company did, lack of movers, packing myself completely, purchasing out of pocket $650 dollars worth of moving materials, as your contracted driver showed up late and with none. Having my possesions virtually tossed into a climate controlled storage uurthernit by 3 day workers that placed boxes labled FRAGILE upside down, placing my dresser vertically and having to be constantly told by us to be more careful with our posessions upon delivery that constitues a Professional move! Think again....Further more we have been asked to sign off on any further customer service complaints againsts Colonial Relo and Colonial Van lines......Not happening.

I have 9 months from delilvery date of 11/20 to dtermine damages which Im sure you will try and find a way to get out off. Therefore....calling Melanie or Eric in the Senate Transportation Subcommitee, filing a complaint with the DOT in all states and making sure that others are warned is far better! I have already filed a complaint with the BBB in Margate Florida as well.

As of today on an idependent site your company has 215 majority negative reviews. You are not professionals in any way shape or form and if you were you would step up to the plate and really take responsibility for your companies actions or lack of!

SMP Charlestown RI Job 54636816-CO-3
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#2 UPDATE Employee

Dear Customer

AUTHOR: Colonial Van Lines - (USA)

Our team apologizes for failing to meet your expectations and reported displeasure with your overall interaction with Colonial Van Lines Relocation Division. We value you and your shared feedback and it will definitely assist in our current efforts of improvement to our company entirely. As the information you have provided us with is insufficient to locate your account, we urge you to contact our office so that we can fully address your concerns. Please call us at 1-800-853-0039, providing us with your name and the job # number that was assigned to you by your booking representative.

Thank you.


Colonial Van Lines Relocation Division
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