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Report: #1229470

Complaint Review: Comcast Xfinity - Internet

  • Submitted:
  • Updated:
  • Reported By: anonymous — Washington Pennsylvania USA
  • Author Not Confirmed What's this?
  • Why?
  • Comcast Xfinity Internet USA
  • Phone: 1-800-934-6489
  • Web:
  • Category: Internet

Comcast Xfinity Deceptive Practices with Internet Services Do Not Buy Your Own Equipment they Flip the Switch Washington PA

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Beware of Comcast Internet Service Provider! My rented modem/router from Comcast was dropping me.  I researched it and purchased my own modem router.  It all worked fine for a while and then I started getting dropped from the internet.  I didn't suspect that it was Comcast at first.  I replaced my old computer, I couldn't access files for work, and I was really frustrated! I have lost allot of money over this issue! After all the trouble, I called comcast and they said I brought this on myself because I bought my own modem.  I was outradged! 

I explained that even on their web site they tell you which modems will work with their service.  They absolutely force you to LEASE a modem/router for ten more dollars that-- they don't advertise to that fact!  I only have internet through Comcast so they make it more expensive for only having that one service. 

If I had another option in my area, I would cancel the service.  It's overpriced and they want to force you to bundle and Lease--- so more money for them.  I am now out the cost of my Modem/router and I am now required to lease their equipment. Right after I resolved the matter with them my internet service was working with my modem/router!  This is unacceptable and should be illegal!

This report was posted on Ripoff Report on 05/15/2015 01:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast-xfinity/internet/comcast-xfinity-deceptive-practices-with-internet-services-do-not-buy-your-own-equipment-1229470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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