Report: #1351481

Complaint Review: comenity bank Haband

  • Submitted: Mon, January 23, 2017
  • Updated: Mon, January 23, 2017
  • Reported By: unhappycustomer — miam gardens Florida USA
  • comenity bank Haband

    Internet
    USA

comenity bank Haband comenity bank Haband comenity bank Haband This bank is a rip off Columbus Ohio columbus ohio Internet

*Author of original report: Question

*Consumer Comment: One Tiny Little Question

Show customers why they should trust your business over your competitors...

I was looking for a particular type of shirt i needed for work.I googled guayabera shirt Haband came up and went to the site and found the shirts very reasonably priced.

I was able to open a credit account with them so I ordered 8 of the shirts. When they came in they were not WHITE they were tan almost a beige color. So i returned the shirts with UPS and provided Haband with the tracking number from UPS. I called Haband to explain why i am returning the shirts and the customer service rep advised that the account will be credited the amount to the account.

They offered free shipping and handling so once the return was received there should be a zero balance. OH NO.. now they are telling me i owe them $113.72 because i didn't pay the 40$ that was billed to the account for shipping and handling. That is including the shipping and handling, the 2x late fees and additional charges?

of which NO one can tell me what they are for.. How you charge someone additional shipping and handling for merchandise that they sent out WRONG!! I am not paying this account and i will dispute it for the next 7 yrs. They are not even attempting to fix their error!!!

They transfer you to COMMUNITY Bank im assuming they are the credit card company and they are pointless and a waste of time.If you have a choice please stay clear of either one of these companies..

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This report was posted on Ripoff Report on 01/23/2017 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/comenity-bank-haband/internet/comenity-bank-haband-comenity-bank-haband-comenity-bank-haband-this-bank-is-a-rip-off-c-1351481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Question

AUTHOR: - ()

Hey im not sure what you mean.. when i ordered the product it was advertised that it was free shipping and handleing. It wasnt until i saw my statment that I was charged. 

 

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#2 Consumer Comment

One Tiny Little Question

AUTHOR: Jim - (USA)

 Why did it take only a few seconds to find out the return policy excludes shipping and handling?

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