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Report: #678513

Complaint Review: cometchat - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: j100 — New York United States of America
  • Author Not Confirmed What's this?
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  • cometchat Mumbai, Maharashtra, India Internet United States of America

cometchat ,cometchat.com This site lies about product they sell to make you purchase, once they charge your credit card they do not deliver functional software and they stop responding , Internet

*UPDATE Employee: Please e-mail us

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This site lies about the product they sell. Once you pay online, they stop responding.

I contact them asking about chat software they selling on cometchat.com and they replied friendly and knowledgeable, answering positive to all my technical questions. They all have English namesto mislead you,in fact they are in india. They even lover the price down to convince me to purchase cometchat. Once I made the purchase, software failed to install on my site. I search forums at cometchat.com and run into some horrifying posts thaton some theydont answer in monthsbut some they delete very fast. I try to open several support tickets no answer at all! I ask for money back, no answer. Then I contact them from different email address they responded nice as before hoping to rip off another consumer...

Basically, once they take your money, they will give you useless peace of software that doesnt eveninstall thenthey will completely stop responding. I have to change my credit card number because I read where someone elseis askingfor return because they charged his credit card several times without informing him...

This report was posted on Ripoff Report on 01/04/2011 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cometchat/internet/cometchat-cometchatcom-this-site-lies-about-product-they-sell-to-make-you-purchase-once-678513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Please e-mail us

AUTHOR: CometChat - (United States of America)

POSTED: Friday, January 14, 2011

Hello,

We are sorry to hear about your experience, but we do not mislead you in anyway. You can simply click on the VeriSign Trust Seal logoin our siteand view our location. The Trust Seal is present at the bottom of every page on our site.

We have over 10,000 customers using CometChat successfully. We answer to all tickets within 1-2 business days. Please let us know your ticket IDs so that we can cross-check the same for you.

We respond to all e-mail queries. If you haven't received a response from us, it is possible that it may have been marked as SPAM by your e-mail software. Please feel free to check the status at http://www.cometchat.com/helpand re-open the ticket if necessary.

We are sorry to hear about your installation experience. If you can open a new ticket on our site, we will be able to fix your issue quickly.

Our payments are handled independently by PayPal and 2checkout.com. This process is completely indepedent and it is impossible for usto charge a customer several times.

Feel free to e-mail usand we would be happy to help you.

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