Report: #732955

Complaint Review: commercial fabrics

  • Submitted: Wed, May 25, 2011
  • Updated: Tue, February 19, 2013
  • Reported By: richard — las vegas Nevada USA
  • commercial fabrics
    908 niagra falls blvd.
    United States of America

Show customers why they should trust your business over your competitors...

did not follow specs. for model i ordered,sent me to collections because i refused to pay for it. claiming i did not order it right...i took it to an upholstery shop here in vegas and was told it was poorly made, very cheap.. i can't use my cover lift in fear of it ripping the material.. the man at the shop told me i'd be lucky if it lasted one summer here in vegas...
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This report was posted on Ripoff Report on 05/25/2011 08:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

spa cover

AUTHOR: richard - (USA)

the cover was not made to the specific model,which i gave them. This model comes with a built in speaker and it was not made to fit over the speakers. Not only that but the cover is very cheap and barely fits around the edges. The straps have broken off and the cover all around just cheap. I dont know who named you one of the best but you are far from it. An upholstery shop here in vegas told me that and he made it fit like its suppose to. Basically just garbage. I would not do buissiness with them if they were the only ones available to make it. The cover is only worth about half of what they charge for it.
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#2 REBUTTAL Owner of company

Cover made to Specs ordered.

AUTHOR: ComFab - (United States of America)

We manufacture our covers to the specs provided by our customers. We do not sell to the public and we did not send this to collections since you did not order the cover from Commercial Fabrics. If you ordered from a dealer or distributor, they would have provided us the specs to make the cover. We have been in the spa cover business since 1986 and pride ourselves on excellent quality and customer service. We use only the best material in our spa covers and stand behind our products with one of the best warranties in the industry. If you would have contacted us regarding this problem, we would have done everything in our power to make you a satisfied customer.
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#3 Author of original report

quality spa cover???

AUTHOR: richard - (USA)

the corners are also cut smaller than the radius of the spa, in other words it barely fits the corners. the lock down straps were cut very short, drain holes in cover were just punched out,no plastic round eyelit like my old cover. this upholstery man said he could have made a better cover for less money.. stitching is very poor, not in a straight line..just overall a peice of s**t!!!!! 
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