Complaint Review: WCCL / MyHelpHub / Email Backup / SWREG - Breaverton Oregon
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- Author Confirmed
- WCCL / MyHelpHub / Email Backup / SWREG WCCL Network, RCM #28011, 14525 SW Millikan Way Breaverton, Oregon U.S.A.
- Phone:
- Web:
- Category: Computer Software
WCCL / MyHelpHub / Email Backup / SWREG Beware WCCL and MyHelpHub. They are dishonest, their software does not work, they won't refund your money, and you can only contact them through email or postal mail. Breaverton Oregon
*REBUTTAL Owner of company: RESOLVED -- Full refund after contact
*Author of original report: WCCL Network Update
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I purchased Email-Backup from the WCCL Network 3 weeks ago. I tried in vain and, after many uninstalls/reinstalls, could not get it to work. I immediately contacted the company through their help department (www.myhelphub.com) with less than stellar results. I asked for a refund after my second round of correspondence if they could not identify and fix the problem. They completely ignored my requests and came up with the brilliant idea to uninstall/reinstall the software... I reiterated that I did that and it still did not work. I also contacted the company responsible for processing the orders, SWREG.org, and asked for a refund. They are not very helpful either. I have spent a frustrating 3 weeks and untold emails trying to fix this problem. I doubt they will ever rectify it my my satisfaction.
I suggest consumers avoid this group at all costs. I was lucky enough to charge payment through my Amex card. Amex graciously refunded my money and said that if they get enough complaints from cardholders about them they would ban them from accepting their card.
Also, the so-called tech support personnel use flowery and faux-friendly salutations and closings in their email. Don't fall for that. They still won't refund your money and they won't be able to fix any technical problems!
Michaela
Washington, District of Columbia
U.S.A.
This report was posted on Ripoff Report on 06/25/2008 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wccl-myhelphub-email-backup-swreg/breaverton-oregon-97005/wccl-myhelphub-email-backup-swreg-beware-wccl-and-myhelphub-they-are-dishonest-the-344139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
RESOLVED -- Full refund after contact
AUTHOR: Karl - (United Kingdom)
SUBMITTED: Monday, January 18, 2010
Michaela,
Thank you for your message, and I'm pleased that the issue was fully resolved.
We don't typically offer refunds on products such as Backup E-mail, as we do offer full trial versions. We also don't state anywhere that we *do* offer refunds for this product.
However, I'm pleased that you were able to get your matter resolved.
Individuals are welcome to contact Karl directly - karl AT karlmoore.com - or get in touch with our support team at:
http://www.myhelphub.com/start/contact.aspx
Thank you for your time,
James Dunn
#1 Author of original report
WCCL Network Update
AUTHOR: Michaela - (U.S.A.)
SUBMITTED: Tuesday, July 08, 2008
I am the customer who posted the complaint: "WCCL / MyHelpHub / Email Backup / SWREG Beware WCCL and MyHelpHub" and I wanted to leave a followup response since I was finally able to resolve this issue and get a refund for the defective software.
It did take some work and a lot of frustration (see my original complaint). I contacted the BBB covering Oregon, I posted a complaint here, I contacted SWREG (they handle the order processing), I contacted the WCCL office in Oregon and, finally contacted Karl Moore directly at karl@karlmoore.com (he gives his email address in one of his complaint rebuttals). Mr. Moore was very gracious and issued me a full refund, even though he claims they are not allowed on the product I purchased. I was not able to get a fix from his tech support staff so I believe it was the correct thing for him to do.
I would like to offer a suggestion to Mr. Moore and his internet companies, post your refund policies prominently on your websites and not hide them in the small print in the agreement. If anyone else out there is having problems with the WCCL Network, I suggest you contact the owner directly. As far as SWREG is concerned, they are the middleman and have a mechanism set up for you to contact the seller but did not assist in resolving this issue beyond that.
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