concho valley appliances destruction of personal property in order to not have to repair san angelo Texas

2013-09-11

 we had a damaged dishwasher from lowes that was still under warranty. lowes of san angelo uses concho vallley appliances to repair appliances still under warranty.  they sent out a repairman and he said it was mouse damage and would have to be researched to see if it was covered by the warranty.  a few days later we recieved a phone call to set up a time for them to come pick it up. a week later we called to see what was taking so long to repair the dishwasher.

at this point they informed us that they were not going to be able to repair it. a few days later we returned to lowes to see if we could pick up the damaged dishwasher.  we knew someone whom was going to try to fix it.  at that point they did not know where our dishwasher was. finally it was found at was delivered to our local lowes. [continued below]....

..... when we picked it up there was large holes busted in it that wasnt there when they picked it up. the only mouse damage is to the drain hose. lowes corporate office did step up and refunded the price of the dishwasher and apologized for the actions of the repair company.