Conn's Appliances And Electronics Conn's Store #084 - Mesquite, TX 75149 Store Manager-Darrell neglected to perform his duties by failing to properly proccess and file the necessary sales contract. Beaumont, Texas

On first dealing with Conn's, Store #084 (Mesquite, TX 75149), they offered friendly service, however, that friendliness soon evaporates once they have conn'ed you into a purchase. It becomes evident that the same sales rep. (any) that you purchased from nolonger wishes to offer you the same type of friendly assistance should you come back (after the purchase) to resolve and/or inquire about the item that was sold to you. The sales team at this location will only offer their assistance, if you are in the process of buying something, however, when asked the reason for your visit and you state that you are not there to purchase anything, but instead to inquire or complain about a purchase that you had made at an earlier time the sales rep. will nod his/her understanding but fail to offer you any assistance or support as they slowly walk away.

Well, on one of these purchase which I had made on an LG-TV, I, was flipping through the newspaper when I noticed that Conn's was running a sale on this exact LG-TV at a discount price. Well, needless to say, I returned to the store (#084) to request that I receive this discount price and to have my sales contract amended to reflect the new discount price. Well, could not find a single sales rep. there who was interested at all in helping me with this not offer to point me in the right direction so that I could get this taken care of. So, finally, I decided that the only way that I could get any help was if I asked to speak with a manager, so, that is when I first came into contact with Darrell. Darrell is a the only store manager at Conn's that I ever came in ccontact with, so, I am assuming that he is the only Store Manager at this location.

Anyway, Darrell, was able to assist me and after speaking with him he offered me a slip of paper that read the amount of money that I would receive in credit due to the discount. I didn't think much of this, at the time, so I went home thinking that I had received the discount. I wasn't until later that I realized that the single piece of paper that read, "Credit -$119" in proper did little to reflect my current payments and/or reflect the original total for the purchase price listed on the contract. Well, I went back to speak with Darrell (manager) about this and why my contract did not reflect the changes that were made to the original price. Darrell, stated that I had received the credit and that, although, my contract did not reflect this change or credit, I, would receive this credit toward the end of my contract and that at the end of my contract I would owe -$119. Thinking that Darrell new more about this than I did since after all he was a manager, I, decide to let that be my answer and went home. Finally, I decided that this was not good enough, because my contract should have been immediately updated to reflect this change and my monthly payments should have been adjusted likewise. So, I went back to speak with Darrell, and he agreed that this should have been done from the begining, so, Darrell, typed up a new contract at the sale price and decided that since it had taken so long to get this resolved, he, would also adjust my monthly due date. So, the new "adjusted" contract changed my due date from Dec 13, 2009 to January 23, 2010. I was happy. Finally, it seemed that this had been resolved.

Well, not in the least were my problems over, because for some strange reason or other, Darrell, neglected to send a copy of the "new" adjusted contract to Conn's Corporate Office. So, it wasn't long after the 13th of December that I began to receive calls from Conn's Customer Service requesting that I make the payment that was by their records already due. I explained to the CS agent about the new contract that Darrell had typed up and how he had changed my monthly payment due date to the 23rd, and that my first payment wasn't due until January of 2010. Well, after about 30 something calls from Conn's CS, all asking for a payment it seemed that they would never receive the information from Conn's (Darrell) store #084. After explaining the situation to each one of the CS agent and none really offering to look into this I decide to speak to a manager. The manager, then, stated that they had spoken to Darrell and that Darrell had told them that he did not have a copy of the contract that I was refering to, so, the manager asked if I could fax them a copy of my (amanded) contract. I faxed the copy, and was sure to include on every page the account number in reference and my complete contact info.

Still two weeks later I was receiving calls from Conn's asking me to make a payment. I would continue to explain to them the situation and what I have done to resolve it including the faxed receipt of my "new" contract. The CS agents stated that my account had not been updated and that they had no record of the fax that I sent them. Shocked! That is all that I can say. I was completely in shock that even after faxing them a copy of the contract, they (Conn's) did not have the ability to store the fax with my records nor assign anyone to review my account and make the necessary changes.

I had one other option. That option was to go to the Conn's website and use their Contact Portal to file a complaint, so, I did. After conversing back and forth with Angela Flores / Customer Service and J.White/Resolutions Dept., Angela had finally admitted that she had found record of the $119 credit that was issued, but could not find the contract. So, Angela Flores, stated that she was in the process of mailing me a new contract from Conn's Corporate Office that would include the changes that we had spoke of, furthermore, Conn's would issue me a $200 credit for all the time and trouble. Well, a week and a half later I still had not received the new contract and still continued to receive harassing phone calls about the December 13, 2009 payment. I thought, how could Angela Flores be fixing this info and still have Conn's agents contacting me with incorect information. So, I went back through the same Conn's Portal, but because Angela Flores had stated that this would be taken care of, the initial request had been closed and deemed resolved. So, I had to write out a whole new request and stated that I had never received the contract that was promised. Now, I was receiving letters that Conn's had reported me to the credit bureau. I received a response, after waiting 5-days, from J.White/resolutions who had worked with Angela Flores earlier on the first filing. J.White explained that I had received the $200 credit and that he would send this information to me. He also stated that I was now responsible for taking this information to a Conn's store and having them type up a new contract. What happened to the contract that was promised me by Angela Flores? When I received this information it stated that I had been late on my payment on this account and that I been sent a letter about the credit bureau reporting. So, now, nothing was really ever resolved and the only thing that they offered was $200 but the still insist that I had defaulted on my original contract and still reported me to the credit agency. This is wrong and I have been wronged through the whole process.

It appears that Conn's hasn't any employees's that have the knowledge or ability to perform the simplest of task. They do not care about their customers not do any have the ability to take ownership of an issue until it is fully resolved. I can not express fully how regretful I am for ever chosing to do business with such a place. If I can offer any advice to you it would be to really reconsider doing business with Conn's, because should you ever find yourself in the middle of trying to get an issue resolved, never has willful neglect and poor business ethics been so evident in a business as it is with Conn's.