Report: #841456

Complaint Review: Conseco Senior Health

  • Submitted: Sat, February 18, 2012
  • Updated: Sat, February 18, 2012
  • Reported By: songbird0321 — Oklahoma City Oklahoma United States of America
  • Conseco Senior Health
    11825 N. Pennsylvania Street Carmel IN 46032
    United States of America

Conseco Senior Health American Travellers , American Travellers Internet, Internet

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After 21 years I filed my 2011 health insurance claim with Conseco.  This is a supplement policy.
It was presented initially to pay 20% of the billed amount for outpatient charges and would not pay for hospital or drugs.  

I sent it early in Jan.  They first tried to file it under my cancer policy.  I did provide my health policy number.  This is not the first time they've done that.  After about 3 weeks I rec'd a letter stating that I couldn't file under my cancer policy.  I called and asked them why they weren't using the correct policy.  They advised it would take about another month to get it to the correct people.  

Approximately a month has gone by.  I called the first of this week and was told that this policy has always been paid in error and that they would not ask for a refund but they would only pay if there was a balance due and they only 20% of that balance.  I don't have balances due usually.  I have depended on this policy to help pay for my drugs and my deductibles.  Had I known of this change I would have cancelled it.  

I was told this policy was developed to help teachers and state employees of Oklahoma who had Healthchoice insurance.  There was always 20% left over after Healthchoice paid.  They did sell it to a lot of teachers back 20 years ago.  I'm guessing that most of the people who took this group policy have now cancelled it.  Because it is a group they can't cancel me?  I believe that is correct?  Unless they cancel the entire group.  I think they would like for this policy to go away.
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This report was posted on Ripoff Report on 02/18/2012 03:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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