Report: #930567

Complaint Review: constant Home comfort Heating and cooling

  • Submitted: Tue, August 21, 2012
  • Updated: Thu, February 07, 2013
  • Reported By: Sek Pui LAU — Markham Ontario Canada
  • constant Home comfort Heating and cooling
    7077 Kennedy Rd., Unit 204, Markham, ON, L3R0N8
    Markham, Ontario
    United States of America

Show customers why they should trust your business over your competitors...

I joined the Save energy from government, and then I call Constant Home Comfort Heating & Cooling company. I signed the contract on Jan, 2011. After a month he brought the other "he said the copy contract" to let me sign but my English is not good. so that I didn't check it and I signed it.
After that around one month  I called him many times. Finally  He came over to work. He must do the list:
1. Furnace, 2. A/C H.P., 3. Coil, 4. Fix window in 2nd Floor, 4. Thermostat, 5. Tankless, 6. Water Heater Tank. 7. Humidifier.
Finally, He finished all work except #4. Fix Windown in 2nd Floor. I called him during winter time.  He said that after winter he will come over to fix it.  Until right now he didn't show up and then I have receivced the UEI Financial Company letter on Jan 2012. I went to the Constant Home Comfort Office to pay all my amount even he didn't finish to fix window in 2nd floor. He said that he passed the file to UEI Financial Company. I must pay the interest with original price. He said that I signed the copy contract which is to pay to UEI Financial Company, not to Constant Home Comfort. So that UEI charged me more interest when the payment due date is over. The main point that he didn't finish his job how can I pay the full payment with interest.
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This report was posted on Ripoff Report on 08/21/2012 04:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

I Also Had A Good Experience

AUTHOR: Sunny - (Canada)

I also had a good experience with Constant Home Comfort. When my furnace broke down I called them because I was referred by a friend (who also had a good experience) and I'm glad that I did. The technician came at the specified time, fixed the issue in a little over an hour, explained to me what I was being charged for and why and went on their way. I paid the bill right away and haven't heard from them since or had any other issues with my furnace. If you ask them they will explain everything in greater detail and help out where they can. I would do business with them again. 

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#2 Consumer Comment

I truly like this company - did amazing job for me

AUTHOR: Andre Klitschko - (Canada)

I was a bit upset to read what someone said about this company because when I considered them for my furnace in Toronto I almost used another installer just because I read those 2 comments here. I did call them because that other installer said he will be the next day (cold) and never showed up, they showed up within 2-3 hours, very respectful and very professional explaining the price and rebates to me.

Bottom line, I did not pay for 12 mont zero interest, I got rebates mailed to me within the first 3-4 month, the furnace looks and works amazing, variable speeds and all sort of other upgrades they gave me including some pipe work that needed to be updated after removing my old furnace. 

I did call them a few times with questions thereafter like when can I expect the rebates and the payment, always got someone to answer fast and great service so I am concluding that I am happy I have ignored those comments and called them. 

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#3 Consumer Comment

Company's use of legal threat disguesting

AUTHOR: Dr. Mike Chen Teng Ph.D. - ()


While I may not agree with the original complainant, I find the company,  Constant Home Comfort's threat of legal action disgusting and deplorable. The complainant merely filed a complaint based on the fact he or she believed. There was no defamation or vicious attack on Constant Home Comfort. 

Yet, the Constant Home Comfort, after a good initial explanation, found it necessary to use the threat of legal action in the end of the reply. For that reason alone, I will never deal with this company while under the present management. 

Dr. Mike Teng, Ph.D. Professor of Criminal law and procedure [retired]

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#4 REBUTTAL Owner of company


AUTHOR: constant home comfort - (Canada)

Dear Customers:

We, at Constant Home Comfort, are dedicated and committed to a very high level of Customer Satisfaction and we are proud to be serving the communities for over 10 years.

First of all, the customer who had filed this complaint speaks and reads English. He had mentioned the letter received from UEI Financial in Jan. 2012 when the payment was due, but did not mentioned the initial welcome letter from UEI Financial that he had recieved in Jan. 2011.

The customer had mentioned that he had signed 2 contracts. The contract from Constant Home Comfort and the contract from UEI Financial looked completely different. Nobody should have mistaken those contracts!

Our representative had explained to the customer that the "No Payment, No Interest, Deferral Payment" financing option is good for the "original amount" if the customer were to pay off the full "original amount" within the "deferral period". Similar to plans out there offered by major Credit Card Companies and Big Box Retailers, if the customer does not pay off the amount in full before the "deferral period" ends, interest will accrue until the full amount owing including interest is paid off.

The customer had come to our office wanting to settle the account by paying the "original amount" after the "deferral period" had expired, but he did not want to pay for the interest incurred because the account was past due! This is not the way it works! If I missed a Credit Card payment by 1 day, I would have to pay for the interest for the entire month on the amount owing!

We, at Constant Home Comfort, are willing to assist the customer in negotiation with the financial institutions, but it is at the discretion of the financial institutions how they will handle the matter.

It is a pity that the customer insists on his misconceptions, despite the fact that we had offered to assist in resolving his concerns.

We reserve the right to take any actions at law or in equity that we deem appropriate in connection with this post or related posts, and any future negative impact it/they may have caused the company or its reputation.

Thank you.
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