Complaint Review: Consumer Cellular - Sacramento California
- Consumer Cellular PO box 7175 Sacramento, California United States
- Phone: 800 455 8103 or 888 538 6
- Web: www.consumercellular.com
- Category: Cellular Phone Companies
Consumer Cellular Bad service and uninformed customer relations agents Sacramento California
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When I first joined Consumer Cellular, I noticed I had no cell reception at home. I called, asnd was told that the tower they used couldn't reach my house. I called after I cancelled their service and was told they had two towers they could use, one that did in fact reach my house. That two agents told me two different things is bad customer service.
I refused to pay my last bill, as they had publicized a no-questions-asked guarantee policy. I was told that during the time of their service, I had used the cell phone every day, and therefore they would offer me nothing. Well sure, I made calls when I went away from home every day. That did not change the fact that at home I never could use their services, and never did. They went after me with a hard core collection agency for refusing to pay my last bill, and 'offered' to remove accumulated late payment charges if I paid it right away.
This report was posted on Ripoff Report on 03/08/2018 09:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/consumer-cellular/sacramento-california-91109-7175/consumer-cellular-bad-service-and-uninformed-customer-relations-agents-sacramento-califor-1433187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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