Contagious Graphics Terrible service, excessive shipping charges, beligerant owner Internet

Customer called and was immediately belligerent about his situation after learning that his shipment would take 5 business days to reach him, as we are in Charlotte, NC, and he is located in Spokane, WA.

Our stated turnaround time is 10 working days (weekends and major holidays are not counted as working days), plus shipping transit time to the customer's location from once we received approved artwork and payment. Orders placed on the weekend or after our normal business hours are processed the next business day.

Customer's order was placed on Monday April 7th, 2014 and the order was shipped on April 21st - 10 working days later.

Customer was notified on April 7th by email that the order would ship by April 21st, which it did and as promised.

Customer was notified on April 21st that the order had shipped.

The order was shipped UPS Ground Service - when the customer placed the order through our web site, shipping options were displayed and customer can choose the shipping speed based on the cost and speed.  Customer went with UPS Ground Service. The next shipping option available was UPS 3 Day Select, which is generally double the cost plus a little more than what UPS Ground Service is. 2nd Day Air and Next Air Shipping options are also available, however those shipping services are pretty expensive for packages sent across the country. What we charge for shipping is based on the actual cost, plus a little extra for handling and insurance.

Our web site has information on shipping transit time for UPS Ground Service, and is available if a customer wants to access this information.

Customer did not notify us that he needed the stickers by a specific date - if he had we could have made arrangements to push the order through quicker (if it were possible) so the order can be delivered in time for his event.

When customer called, he was already angry and belligerent about his situation.  The order had been shipped the previous day and there was nothing we/I could have done at that point.  The box was on a UPS train trailer working it's way across the country to his location.  The box can not be intercepted until it reaches it's destination terminal.

The phone conversation quickly escalated into a confrontation.  Customer stated that he will not us in the future and I replied that would be fine by me as well. There was nothing I can do about this situation and if he's not going to consider us in the future, what is the point to continue the conversation?  Customer got extremely unhappy when I agreed with him that he should take his business elsewhere and then the conversation went downhill from there, to the point where hanging up was the only option.  

We've been in business since 1998; we have over 20,000 customers listed on our customer page:

http://www.contagiousgraphics.com/bandList.html

We have customer comments that date back to 1999:

http://www.contagiousgraphics.com/comments/comments.html

We do good work at fair/reasonable prices and bend over backwards to help people out if we can.