Continental Express Inc (Moving Company) Employees Ben, George, Zack, & Tony Scam Artists CONTINENTAL EXPRESS INC; AMERICA'S NEXT BEST SCAM ARTIST QUOTE, BAIT, & GOTCHA Fremont California

My name is Leslie C. XXXXXXX. I requested a quote from Continental Express Inc., 47531 Warm Springs Blvd., Fremont, California 94539, US-DOT: 149-8731, ICC-MC: 563-367, CAL-T: 190272, on or about 10/25/07 as I was planning on moving to a new apartment, with an anticipated date of 11/3/07, however, due to circumstances beyond my control, I did not move on said anticipated date. Initially, Michael G., a representative of said company contacted me at approximately 5:30 PM via email. Within said email, Michael's initially quote was for a 3 bedroom apartment for approximately 7500 lbs, for 3 movers at the rate of $95.00 per hour. Shortly thereafter, Michael called me on my cell phone, as I had provided it when I requested the quote; during said conversation, I informed him that it was a 2 bedroom apartment. Subsequently, he stated that he would adjust the price accordingly.The next day, Michael called me again after I informed him that I had received several other quotes from various moving companies, and that I was able to get the same service with free moving boxes from Lightning Van Lines. He then stated that he would match the quote, and that he would provide free bubble wrap shrink wrap and tapes for free. On or about 12/26/07, I contacted Continental Express again to solicit their services for a move to take place on 12/27/07. I spoke with Ben and stated that the only items that I needed to be packed and moved were my California King Sleigh bed, an armoire, dresser with a mirror, a nightstand, two (2) twin beds, child's dresser, one (1) brand new 48' plasma television, and three regular sized televisions, a deep freezer, a small personal sized refrigerator, one (1) "L" shaped desk, and one (1) file cabinet (which was basically empty). He then stated that because I did not need the movers to pack anything for me, that this was considered a small job, and it shouldn't take no more than an hour. He then asked me, "Are there any stairs?" I then informed him that at my current residence, there was one (1) flight of stairs; however at my new apartment there were three (3) flights of stairs. I then asked him, "Will that make a difference in the price?" He stated no because it was only large, easy to load and unload items and I wasn't moving more than 10 miles. During said conversation Ben then stated that the price would be $95.00 per hour; however, after I informed him of his competitions rates, he then gave me the price of $85.00 per hour for 3 men. Ben then stated that the movers would arrive anywhere between the hours of 8:00 am and 10:00 am and that I would be receiving a confirming email verifying the price. Subsequently, I received a written quote, reference number 14665, from Benshushan, General Manager for Continental Express with a quote for 3 movers @ 89.00 per hour back at the Continental Express Inc. After I noticed that price was inaccurate, I contacted Continental Express again due to the pricing being inaccurate; this time I spoke with George, and he stated that he would change the price so that it would be $85.00 per hour for 3 movers. On 12/27/07 at approximately 9:00 am, I received a phone call from Zack, Continental Express driver, requesting my address. I then gave him the address. Zack, along with two (2) other drivers physically came into the apartment at approximately 9:15 am, located at 2000 Ascot Pkwy, Apt. #2524, Vallejo, California. Zack, the driver then stated that he and I needed to go over the contract with me. While we were going over the contract I informed Zack that we had to be out of the apartment by 12 noon because technically, I no longer lived there, and the leasing office needed to get the apartment ready for a new tenant. Zack then stated, "No problem". Upon reviewing the contract, I noticed that the price for 3 movers was still $95.00 per hour for 3 movers. I then informed him that the price as inaccurate. He stated that he would have to call the office and speak to his manager, who approved the $85.00 per hour for 3 movers. While we were reviewing the contract, Zack informed me that he had to place a cap on the move for $1500.00 per hour just in case anything came up. I told him that I was not comfortable with that. He then informed me that it would never go up to that price; it's just something that he has to do according to the laws and his company's policy. I told him to call the office, which is when I spoke with Ben, and then stated that the price would never reach that price; however, he could lower it, subsequently it was lowered to $1000.00. At approximately 9:30 am, the movers went to the moving truck to obtain their tools. At said time, Zack asked me if I had a screw driver so that he could take the bottom pieces of wood off of the furniture so that it could fit through the door. I then stated that "I might have one, but why don't you guys have screw drivers?" He then stated that they only have one (1) screw driver and that it was broke. I then allowed them to use my screw driver; however, Zack stated that my screw driver was too small. Approximately 1 hour later, Zack asked me if I had any tape to wrap the furniture because they didn't have any, and if I didn't have any, would I be willing to go to Home Depot and buy some tape, and that if I didn't the move would take that much longer. My kids and I went to Home Depot, purchased 3 packets of packing tape, with 3 rolls in each package for approximately $40.00. When I left the movers at the apartment, only (2) dressers were padded and taped; however, when I came back the same two (2) dressers were unwrapped and untaped. During the course of events, my children and I were packing everything except for the items that the movers were to move, in my truck, taking said items to my new place of residence, located at 88 Valle Vista Avenue, Vallejo, California 94590. At approximately 11:00 am, I asked Zack, how much more time would it be, he stated that it would be approximately 1 more hour. I then began to become angry as I noticed that one of the movers was downstairs sitting on the steps, and not working. Immediately, I contacted the Continental Express office, spoke with George about my concerns, stating that I believed that the movers were intentionally prolonging the time in order to receive more money and that they were trying to change the agreement that I had with Continental Express. It should be noted that when I spoke with George on or about 12/26/07, I asked him if I had to empty the clothing drawers, and stated that I wouldn't because the movers would just wrap and tape the drawers. George then stated that he would have his manager contact me; however, he never did. I then contacted the leasing office, and requested more time, and my request was granted. At approximately 3:30 PM, the drivers had fully loaded their truck with my items. After arriving at 88 Valle Vista Avenue, Vallejo, California 94590, Zack came into my apartment and stated that I needed to pay $1030.00 before he would unload my truck. I then stated that I wasn't going to pay that because that's not the amount that I was quoted and that for at least 2-3 hours, they were without the necessary tools, therefore, why I would pay for them not working. He then contacted the dispatcher at Continental Express, Tony. I then told Zack that I would be contacting the police as they were holding my property hostage. Subsequently, I spoke with Tony and he stated that unless I paid that amount that I would not get my property. During said conversation, I informed him of his movers not having any tape, screw drivers, and how the price changed drastically, and how the maintenance man and I at 2000 Ascot Pkwy, Vallejo, California observed the movers just standing by the moving truck, not loading nor unloading any items. I also informed him of how my daughter and I observed Zack drop my headboard, and turn my nightstand on its side, whereby causing severe damage. Tony then stated that I need to "shut up" and pay because he's holding the ace, because he has my property. I then attempted to contact the police; however, I was informed that this was a civil matter, and that I had to file a complaint with the Better Business Bureau and the CPUC. My then contacted my mother, and she asked me call Tony again on the three-way; however, George answered the phone, and mother asked George, "Why did you give my daughter one price, but then try to charge her another price?" George then stated, "I don't know", and transferred the phone call to Tony, who became irate, and yelled at my mother and I saying, "Shut up, if she [me] doesn't pay then we will keep her stuff and charge her storage fees, and the longer she waits the more money she's being charged at a rate of $85.00 per hour. My mother told me hang up the phone because he was trying to scam me and that I wouldn't get anywhere with him. I then asked Zack, the driver, if I could just have my children's beds, and underwear, and the rest we could go to court for. He stated that he would have to call Tony to see if he could do that. He then called Tony and Tony said No, that if I didn't pay approximately $1100, I couldn't have anything. I then asked Zack if I could have a copy of the contract and he stated that Tony said that I was not going to get a copy because I didn't pay the $1100. Please note that I have a written estimate of $267.00 and for $255.00 as hourly rate was reduced to $85.00 per hr. for the Final Price and the Balance Due signed electronically by Ohad Benshushan, General Manager. There were no additional items added, and the Not to Exceed Price written on the Agreement is for $1000, which is extremely higher than the $267.00, nor was there a Change Order issued and/or agreed upon. Continental Express Inc has violated several regulations of the California Moving and Storage Association (CMSA) and the California Public Utilities Commission (CPUC).

Jesjus1
Vallejo, California
U.S.A.