• Report: #888888
Complaint Review:

Convergence Marketing

  • Submitted: Sun, May 27, 2012
  • Updated: Mon, May 28, 2012

  • Reported By: Katherine — Dothan Alabama United States of America
Convergence Marketing
7361A Coca Cola Drive Hanover, Maryland United States of America

Convergence Marketing notifies employees by email on Friday 03/25 that direct deposit pay has been delayed by bank error, pay would occur Friday or Saturday,but pay is still missing Hanover, Maryland

*Author of original report: Other employees reporting the same thing

*Author of original report: Still nothing

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On Wednesday 03/23/2012 electronic pay stubs were sent out to employees that have direct deposit with itemization of pay and that the deposit date was on 03/25/2012, the normal paydate. Direct deposit did not occur for employees at 12:01 EST(the normal time for posting). On Friday morning, 03/25/2012, the company sent out an email to all employees on direct deposit stating:

This morning Convergence was notified that todays direct deposit payments have been
delayed.  We have been advised by Wells Fargo that funds will be transferred to
your account this afternoon or tomorrow (Friday, May 25 or Saturday, May 26).
The delay was caused by a banking system delay on the part of Wells Fargo not by
We have been assured by our bank that this issue will not happen again.  On behalf
of Wells Fargo and Convergence, we apologize for any inconvenience. 

There was also a broadcast message sent out by phone at approximately 1 PM CST stating the same thing.

As of Sunday, May 27, direct deposits have NOT been transferred to employees accounts, and there has been NO MORE communication. I had emailed the payroll department when I received the email stating if our banks would at least be notified that there were pending transactions so that employees could access their funds rightfully due them, and received the reply:

It all depends on your bank when the funds will clear.
Brittney Ryan
Convergence Marketing
Payroll Administrator
443-688-5100 ext 156


My husband and I both do work for this company and have two different banks for our direct deposits. Nothing has been noted on either account. This is a bank holiday weekend, so employees don't know when they will be paid, and it seems highly suspect that WELLS FARGO couldn't "fix" a "banking systems delay" in 2 BUSINESS BANKING DAYS.  

Has anyone actually gotten paid for this pay period? Reports show that there are 85 or so physical employees stationed locally, but reports show anywhere from 4000 to 10000 outsourced positions such as myself employed. We are considered W2 employees and have taxes taken out. Not all those employees use direct deposit, but it is probable the MAJORITY do.  Does anyone have any idea who to contact to file official complaints, or how to get QUICK resolution? 

This report was posted on Ripoff Report on 05/27/2012 12:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/convergence-marketing/hanover-maryland-/convergence-marketing-notifies-employees-by-email-on-friday-0325-that-direct-deposit-pay-888888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Other employees reporting the same thing

AUTHOR: Katherine - (United States of America)

Other employees are reporting the same thing on their facebook page. Everyone needs to file a report!
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#2 Author of original report

Still nothing

AUTHOR: Katherine - (United States of America)

Strange how yesterday evening at 6: 30 pm on Saturday they were sending out emails that they needed immediate response to some job postings that needed to be executed on one of their big clients, and I used that email to send my question as a reply, thinking it would get read more quickly; for emergency job postings, my email hasn't been read.
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