Complaint Review: Coolers By Design - Select State/Province
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- Coolers By Design Select State/Province USA
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- Category: Sporting Goods
Coolers By Design Placed an order in October, have not received it or communication from company Apalachicola FL
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I placed an order for a personalized CamelBack water bottle through Coolers by Design's website on October 16, 2013 and paid for the purchase ($21.99)through a verified Pay Pal account. Immediately after my placing my order I communicated via email with Natalie from Coolers by Design to make a change in the color of my order; I received a response within minutes telling me that the change would be made to my order.
Following Coolers by Design's store policies, I waited 5-14 business days (Tuesday - Friday) for my order to ship, it never did. I have contacted Coolers by Design three times via email requesting the status of my order; each time I included my order ID and original order confirmation. These emails were sent on 11/11/2013, 11/14/2013 and 11/20/2013 and I have not received a single response, or my order for that matter.
I presently have an open case with the better business bureau that the company has not responded to.
This report was posted on Ripoff Report on 12/13/2013 09:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/coolers-by-design/select-stateprovince/coolers-by-design-placed-an-order-in-october-have-not-received-it-or-communication-from-1106718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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