• Report: #346324
Complaint Review:


  • Submitted: Tue, July 01, 2008
  • Updated: Fri, July 18, 2008

  • Reported By:San Francisco California
244 Fifth Ave Suite D218 NY, New York U.S.A.

Coolframes.com Silence treatment... and lies! NY New York

*Author of original report: Coolframes.com amended itself with incredible kindness.

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Below are some of the first e-mails I received after having ordered a pair of reading glasses through their website. To this day I have not heard from this company after my last e-mail requesting a thorough explanation regarding the delay, mistake, and my legitimate request to have them Send me the Corp. Office's address as well as the name of their CEO:

1)Hi, You should get it within 5 business days. As soon as the package is shipped you will receive a tracking number.
Kind Regards

2) (one week after the the above e-mail)
Hi this Is don
Your glasses are being finished in the lab , we need to confirm that these will be distance glasses.
your rx has two prescriptions one for distance and one for reading we made them for distance
thank you.

( My RX: for PROGRESSIVE lenses)

3)Hi this is Michelle from coolframes.
The lenses that you payed for were single vision lenses , after we recieved your rx we realized that they were supposed to be for progressive lenses. We can change them to progressive for you . we tried to reach you at the number provided with no success (twice) m sorry for the troubles.
the progressive lenses are $99 dollars extra. if you choose not to do progressives we can make them for reading , your pick
thank you
our number is Toll Free (888) 210-2221


San Francisco, California

This report was posted on Ripoff Report on 07/01/2008 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/coolframescom/ny-new-york-10001/coolframescom-silence-treatment-and-lies-ny-new-york-346324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Coolframes.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Coolframes.com amended itself with incredible kindness.

AUTHOR: Arthus - (U.S.A.)

The first report is to be discarded entirely; the company's employees did everything to settle and correct this miscommunication. It has been a pleasure to deal with both Donald and Michelle from Coolframes.com. My first judgment must has been impaired by frustration & impatience.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?