COOLHANDLE, INC. Madelyn Acosta 8 days before my renewal date their server failed, lost all my sites. Promised to fix it after I pay for renewal. After I payed $262.80, told me they couldn't fix anything, I cancelled. They refuse to refund my renewal money. STUDIO CITY California

Just 8 days before my renewal was due CoolHandle's server suddenly died and with my websites, emails, everything. After 3 days of trying to reach customer support, I was referred to the tier-1 support team. They are really dumb and rude. At first, the support person said that I am not their customer as he couldn't find my records.  He disconnected the phone, then emailed instructions on how to apply for an account and the price for 2 years $262.80. It took me a few more days to convince the receptionist who answers the phone to relay a message to a manager about my problem. After about a week a rep from support tier-2 found records showing I have been a customer 4 years. They said I had to first pay for the renewal within 2 days and they would try to fix the problem.  After I paid they said they could not find my account on the server because of server problems. I requested a cancellation and refund, via email, and they emailed back, promised to refund, as they are obliged to refund fully within 30 days of the renewal. It's now almost 30 days later, they haven't refunded me yet and they hang up the phone on me when I call. I lost all my hosted sites and now my 2-years paid membership. Conclusion: They are also thieves. It's been hell dealing with CoolHandle and I don't wish such awful experience to anyone.  CoolHandle is the worst company to deal with, they disregard their customers after they get their money.