Coolhandle.com Company website provides a money-back guarantee within 24 hours (or sooner). It's been 30 days and I still have no such refund! Internet

I canceled my service with your company on June 19^th and have made multiple phone calls and sent multiple emails requesting my refund. I am continually told to “rest assured” that my request has been escalated to the billing department and someone will respond within 24 – 48 hours. Every time I call I receive the same canned response and email showing a “High Priority” which means nothing because nobody ever does anything about it!

Your website clearly states your refund policy, and I quote –

" If you are unsatisfied with your Hosting service for any reason, we will gladly refund your account. The fifteen (15) day money back guarantee starts from the date of the purchase as reflected on your receipt/invoice..."

" If you qualify for a refund, you will receive the refund within 24 hours (or less) from the time you submit your cancellation request..."

If I submitted my request on June 19^th and your website states and I quote,  “you will receive the refund within 24 hours (or less) from the time you submit your cancellation request” does that make any sense to you? I have been more than patient and now I am just plain ANGRY. All I ever receive is a canned email confirming my request and assuring me that it has been forwarded to the proper department. Nobody ever does anything from there.

What do I need to do in order to receive satisfaction? I have asked to speak to someone in this ‘department’ and am told that they don’t have phones. Really? The only way to communicate with them is by email.

I did a google search on Coolhandle complaints and found that I am not they only one with this problem.

I just want my refund!